Airtel — incorrect refund post disconnecting airtel dth

Address:

560068

I had requested for relocation of airtel dth on 03rd april 2018 from banaswadi to akshayanagar. They had to fix it on 05th april 2018 at the new place. Disconnecting was done promptly. The new place could have only 1 dth connection. Since i had tatasky. I opted to disconnect airtel. I had issue with transferring the airtel fixed line connection too. Which finally after months of chasing was finally closed. Dth was pending despite me calling them. Finally they collected the dth boxes in september 2018 and have issued a 1k+ cheque. I had already taken a yearly subscription with 1 add on connection.
The supervisors who picked the call escalation have stated that i would get the amount from april since the relocation was unsuccessful.