Airtel India — No incoming calls get connected and call drops. | |||||
I am calling 121 to complain about the network issue, however whoever calls me getting not reachable. Worst situation is, i am calling from my landline keeping mobile in my sight, i am getting not reachable, however phone shows full tower. Raised the complaint in Sep2015, got a response saying new tower will be placed. I don't know whether new tower got placed or not, but it is little bit better. However call drops are there. Activated to overcome incoming call issue by missed call alert, unfortunately I am not getting missed call alert also for the calls which I got not reachable. Even for the call what I made from landline. BAD NETWORK SERVICE, AND REALLY IRRITATING WHEN WE SEE ADVERTISEMENT ON BETTER AND FAST CONNECTIVITY. IT IS NOT 4G IT IS FORGERY. Note the following complaints, [protected] has been noted for future network planning. Closed without my concern. Update on Reference no[protected] regarding network on your airtel. New site has been planned for the shared location to enhance network coverage. Was this information helpful? | |||||
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Airtel customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
This is what the problem I was complaining.
I was at home (314, Sri Tirumala Vintage, Basapura, Hosa Road, Electronic city), while you folks made the call.
Can you please help me to make my friends/relatives call me when I am at home.
--
+ Krishna
From: airtel presence [mailto:airtel.[protected]@airtel.com]
Sent: Thursday, December 31, 2015 5:57 PM
To: Krishnamoorthy Dharmalingam
Subject: Regarding airtel number [protected]
Dear Mr. Krishnamoorthy,
This is with reference to your communication dated 31st December 2015.
We tried to reach you at [protected] on 31st December 2015 at 05:00p.m and we have also sent an SMS on the same number on 31st December 2015 at 05:05p.m. We were unable to establish contact with you “as number was not reachable”.
We would appreciate if you could write back to us suggesting the best time to contact you and if you want us to contact you on a different number, pls share the same and our resolution specialist would be glad to assist you on priority.
Please contact us at airtel.[protected]@airtel.com and We will make every effort to revert with a resolution as soon as possible.
Your’s sincerely,
Preeti Sharma
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtel.[protected]@airtel.com
I was at home (314, Sri Tirumala Vintage, Basapura, Hosa Road, Electronic city), while you folks made the call.
Can you please help me to make my friends/relatives call me when I am at home.
--
+ Krishna
From: airtel presence [mailto:airtel.[protected]@airtel.com]
Sent: Thursday, December 31, 2015 5:57 PM
To: Krishnamoorthy Dharmalingam
Subject: Regarding airtel number [protected]
Dear Mr. Krishnamoorthy,
This is with reference to your communication dated 31st December 2015.
We tried to reach you at [protected] on 31st December 2015 at 05:00p.m and we have also sent an SMS on the same number on 31st December 2015 at 05:05p.m. We were unable to establish contact with you “as number was not reachable”.
We would appreciate if you could write back to us suggesting the best time to contact you and if you want us to contact you on a different number, pls share the same and our resolution specialist would be glad to assist you on priority.
Please contact us at airtel.[protected]@airtel.com and We will make every effort to revert with a resolution as soon as possible.
Your’s sincerely,
Preeti Sharma
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtel.[protected]@airtel.com
Dear Mr. Dharmalingam,
This is with reference to your post dated 26 December 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 26 December 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com
Look forward to hearing from you.
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 26 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd