Airtel — international roaming booster pack

Address:

600096

Hi i am an airtel chennai circle mobile number subscriber. I had bought a 7 day international roaming pack for usa on 24th may which was valid till 30th may. I returned to india 2nd june. Subsequently i assumed that since the pack was for 7 days the validity would expire automatically.
I traveled on 16th august to 24th august to london and during this period i received a call for 15 seconds and also made a call for 30 seconds. I did not buy any roaming packs. However i noticed that i have been charged ₹2, 999 for roaming for the month of august. I did not receive any intimation of the pack being activated through either sms or email. I also at no point in time made any calls or used data during my travel.

This is clearly unacceptable that a pack can be applied to a customer bill based on an earlier purchase. This feels like the consumer is being cheated without any intimation.

I would like the roaming charges of ₹2, 999 be reversed.
This is not a legal charge given that the original intention of buying a roaming pack was for only 7 days. Based on that you without intimation you cannot apply a pack to a customer without his consent.

So please do the needful at the earliest. My mobile number is [protected] and email i'd is [protected]@gmail.com.