Airtel — international roaming recharge - not activated but amount debited

Address:

New Delhi, Delhi, 500048

Dear sirs,

I had recharged an amount of rs 2999/- on 27th nov 2018 for my mobile phone for international roaming (Usa). The amount was debited immediately from my paytm account (Ref[protected]. However, on reaching usa, the plan was not activated, nor i had the signal at all throughout my tenure from 27th november to 11th dec 2018 in usa. No roaming benefit was given to me at all. And, the entire money of 2999 was debited from me without providing any service by airtel.

Please check as per your records, and request you to reverse the amount and credit the same to my account immediately. For any clarifications, please call me.