Airtel — internet service blocked due to technical fault of airtel and not resolve in more than month times

Address:

New Delhi, Delhi, 110019

I have raised complaint on 12th oct 2017 that internet is not working in my airtel mobile after that i keep calling to know the update and multiple service request has been raised on the same but issues was not resolve and some of the sr was closed also without resolve the problem.

Please refer the below complaints number for your reference.

Sr 80229456 dated 12th oct 2017
Sr 80242863 dated 13th oct 2017 & sr 80280688 dated 16th oct 2017
Sr 80408794 and sr 80408736 dated 20th oct 2017
Sr 80517448 dated 25th oct 2017 and sr 80657940 dated 30th oct 2017
Sr 80829198 dated 5th nov 2017

I have visited number of times to airtel stores also in this regard and raise the concern, he has replace the sim card but the issues is continue i. E. Internet is not working.

I have spoken almost 25 times with customer care executives, nodal officers, appellate authority and 5-6 reminder mails to all airtel complaints handling team from 12th oct to 7th nov 2017. (Attached call details with airtel executives name and time)

Each time they said that it will be rectify within 24 hours but nothing happen because the internet problem is happening due to some technical fault of airtel.

Now after waiting for almost more than one month, i am also not allowing for portability because of 90 days has not passed after shifted in to airtel from vodafone.

If the problem is not able to resolve by the technical team of airtel then let me allow me portability to other service provider because i have shifted to airtel some months back with feedback that airtel is best in terms of service and connectivity but i am getting very bad service from airtel along with very poor response and delay in solution.

My work is getting impacted due to without internet not able to respond on e-mail and not able to access any important apps.

Inspite of giving me compensation for poor service, the bill amount of approx. Inr 2, 000/- is charging by airtel for last month’s. Need immediate reversal of such charges.

Kindly assist us in this regard as earliest.

R k tibrewal
+91-[protected]