Airtel — Internet service issue not resolved since 19th Dec Mob: [protected]

Address:	400708
Website:	Airtel

I ported My Mobile No [protected] from Vodafone Delhi to Airtel- Mumbai, same has ported on 19th Dec 2015. Internet services not activated on my number for that I raised a request with Airtel and following up contentiously with the Airtel till date. Below are excuses given by Airtel but till date no solution have been provided. 1. Your service will be activated in 24 hours- till date 1 month not yet resolved. 2. Default setting activated on your number first you need to deactivate default setting than only internet service will activate- I did the same, nothing happen 3. Call back set up - executive told me, may be internet network problem at your area: - my question is if person sitting next to me getting service than how come problem with my mobile, and problem I am facing is not only in office everywhere in Mumbai, and I don't think so Airtel has problem all over in Mumbai. 4. I waited for 3-4 days and took pre paid Sim of other service provider and start using internet on that, so I called Airtel customer care and put my internet packs to STD and at the same time requested to get the service issue resolve so that I can use it from next billing cycle: -based on this logic Airtel executive start giving me excuse that you do not opt for internet packs thats y you are not able to access internet. 5. When I called them and ask please confirm that issue is resolved so that I will add internet packs for internet than come to know issue still in process. I would like to know there must be a turn around time for resolving any issue, as per TRAI, it should be resolved within a TAT. I raised it multiple times, the only way is left to file a legal case against airtel, Bcz I raised it to TRAI and consume forum as well but no revert from them too. Need action on priority basis. Airtel complain reference No: 66852477