[Resolved] Airtel — internet services violating net neutrality | |||||
I recharged my phone number [protected] on 24th july 2017 of 51/- for 1gb data 1 day validity. As i tried to use it on my laptop, airtel has been constantly redirecting me to oneairtel.in i faced this issue earlier also during one of my previous recharges. I even called their customer care but they didn't cooperate on it. This is a clear violation of net neutrality. Also it causes unnecessary trouble to their customers. I want airtel to refund my recharge amount of both time and pay compensation for unnecessary inconvenience caused of rs5000/-. Was this information helpful? | |||||
Sep 8, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 24 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 30, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 24 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 01, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 24 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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