[Resolved]  Airtel — Invalid charges after number deactivation

Address:	Gurgaon, Haryana, 122001
Website:	airtel.in

I was using a data plan of Airtel no. [protected]. I requested for closure of this no. by calling at 121 on 5th Sep as I was fed up of the poor service. Later I received a call that your problem will be resolved and one Airtel executive will visit to your place to verify the same, otherwise we will close this number. On 13th Sep, I called again that neither the problem is resolved nor number is closed. Moreover no executive visited my place to validate anything. They told number is still active and billing is on for this. Surprisingly they told me that I requested to NOT to close this number that’s why my previous request was not completed. I requested again to close the number. I got another call after a couple of days and this time they offered me to convert the number to prepaid. I told them that I will not visit anywhere to submit any document. They promised that someone will visit my home to pick the documents and deliver the SIM. I specifically asked if there is any charges for prepaid conversion, reply was NO. I also asked that the postpaid episode is closed and there is no more bill apart from the pending showing in my account on Airtel Website, Answer was YES. SIM delivered at my place and the person taken copy of my passport and a photograph. After waiting for a week, when the SIM was not activated, I called 121 to check the status. And the executive told me that my postpaid billing is still on since I requested NOT to close the number. And if I want to convert the number to prepaid, I have to visit the airtel store. Now after the long above story, here are the points for which I need answer: 1. First of all I will not pay any bill from 5th Sep as I requested for number closure on that day. 2. Why your executives are making fool to the people to keep billing cycle on and wasting time for taking about a month to NOT to close a number. 3. Why there is different information given by each executive. One is saying no visit required for prepaid conversion, other is saying you have to visit airtel store. 4. When there was a clear communication that postpaid number chapter is closed and there will not be any bill generation than why billing is still on. Get the recording of the calls and listen to that. 5. I also asked 121 executive (Shruti) to put a complaint for above detail ref#65151966. But not sure what exactly was mentioned in ticket as your executive was so dumb to give any useful answer. I did not expect this from a company like Airtel which is known for their services. Regards, Pankaj Mehta [protected]