[Resolved] Airtel — Ir benefit not received: earlier complaint not resolved

Luciene

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700025

Since there was no resolution, I am repeating my complaint in this forum.

Using AIRTELapp I recharged IR pack for voice and data for Rs998, tr id[protected] on 8.1.17. The money was promptly debited, but this was not appearing in transaction history or in my account through your app. The pack was not effective. I was travelling overseas and was in great trouble. I made a complaint, ref PR[protected] on 10.1.17 but it was closed by you arbitrarily without resolving.
I am now back in India and have no use of the IR pack. I request you to refund the money asap. Immediate action required

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Jun 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 8 May 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Jul 03, 2017

Updated by Luciene I dont understand why alternate number is required because my airtel number is working fine. This was conveyed to you on telephone !!
Nevertheless my number is [protected]. This is a voda number which I have started using because of your bad service.

I would prefer to receive your reply by email ghoshal.[protected]@gmail.com