[Resolved]  Airtel — Irrelevant Balance deductions on prepaid number

Address:

Ernakulam, Kerala

To whomsoever this may concern, This is to inform you about an ongoing issue with my mother's airtel number (will disclose number if a representative asks). The issue is as follows - Every month an anonymous balance deduction happens all of a sudden without our notice. Initially 69 rupees was deducted in the month of October 2014. The following two months, i.e. November and December 2014, 139 rupess was deducted in each month. In all three occasions I had lodged a complaint with the Airtel customer care about this issue and each time I was guaranteed it wouldn't repeat. The reason for balance deduction on all three occasions was internet usage. And every time the call was escalated to a senior executive who would only give empty promises that the problem would not reoccur. Nevertheless, the amounts were refunded to the number. For the kind information of whoever is reading this, my mother uses Nokia's 100 handset, and all people have the general knowledge that these kinds of handsets have nothing to do with internet. It is not possible to note unknown balance deductions unless one is keeping a keen check on the balance amount after each call. It has gone to an extent that my mother, who is quite aged, has to personally write down balance deductions after each call or SMS to keep a check on anonymous balance deductions. And when such a thing happens she needs to depend on me to make the complaint with the ever-esteemed and so responsible Airtel Customer Care, who give empty promises of the problem to never reoccur. All in vain, as expected, in January 2015 too the same thing has happened. My mother noticed a sudden decrease in her balance. I called the 121 customer care and as usual inquired about balance deductions for the past 2 days, and the executive told me strictly that there were only deductions for calls. Even after I repeatedly asked the executive whether there were any internet usage deductions, she sternly replied negatively and didn't even disclose the last 2 days balance deductions properly, and ended the call. As I wasn't satisfied with this customer 'care' service, I made a call again to 121 to inquire about the same thing. This time another executive answers and gives details of balance deductions including a 69 rupees for internet usage. As I was not surprised, I simply asked her to connect to a senior executive. I repeated the whole story of how this issue has been happening for the past three months, and again I was given the assurance that this would not happen again, which I know are just empty words, with a refund to the number as usual. Now I have come to a conclusion that Airtel is just not trustworthy. And so I have decided to change my mother's service provider from Airtel to any other service in case this happens again, which I am 100% sure will happen. Not only will I change hers but also mine and other relatives' numbers too. As I see no other means to put my problem across I am posting this as a complaint here, of course I know it will not be resolved. Why and how this kind of a lapse can happen from the service of Airtel, is something beyond my comprehension and I simply just don't care. One thing I would like to ask is why people claim to be 'service' providers when their so-called service can't even correct a silly error. From, A super irritated helpless Airtel Customer.