[Resolved]  Airtel — Irresponsible Agents and Customer care executives

Address:

Vellore, Tamil Nadu

Hi, After getting irritated and frustrated with your service i am writing this email. I am Karthikeyan, residing in Vellore. I use Airtel Postpaid service and my number is [protected]. I activated my postpaid sim two months ago. But now i want to switch back to prepaid. For this your customer care executive (through 198) confirmed me several times that i can switch back to prepaid service anytime i wish. So, i went to all available airtel authorized showrooms in Vellore, none helped me and none accepted my request to switch back to prepaid. What all i took with me 1. Cash to clear all my pending bill amount. 2. Photos 3. ID proof, Address proof (Original and Xerox) What they told 1. Showroom Name : Madhan Mobiles, Opp to CMC hospitals, Gandhi Road, Vellore Agent Name : Unknown His explanation : "Airtel stopped the scheme of switching postpaid to prepaid temporarily, we cannot do that now" After contacting your airtel customer care executive (198) i went back and said that the option exists and i want them to accept my request and docs. Agent Explanation: "You need to go to where you bought and activated the Sim". SERIOUSLY!!!????? This is the most dumb showroom and agent i have ever seen.. 2. I went to the showroom where i activated my postpaid Sim. Showroom Name : Airwaves, Raja theater opposite, Vellore - 1 Agent Name : Unknown His Explanation : "You cannot switch to prepaid from postpaid unless 3 months is over since you activated your postpaid sim" Again i contacted customer care executive (198) and handed over my phone to the agent, they had a conversation and customer care executive told that now that agent will accept my request and docs now and ended the call. Agent Explanation : 1. My showroom is a new one. So, i still didn't get the link to accept my request (He means link in his agent account in airtel website. something like that) 2. The man who handles these requests got released so i dont have resource to process my request. 3. He asked me to drop my mobile no, so whenever he gets all above he can call me. I asked when can i get the call, he said he cant say exactly. (How can i trust him????) 3. Showroom name : Didn't see exactly. Address : Opposite to Pachaiyappas Showroom, next to reliance petrol bunk, National Theater stopping, Vellore. Feature : These people deal with Airtel Broadband too. Agent Explanation : "You cannot switch to prepaid from postpaid unless 4 months is over since you activated your postpaid Sim" I said that Airtel customer care executive confirmed that i can change to prepaid anytime i want and there is no restrictions. They said "CUSTOMER CARE EXECUTIVES DONT KNOW THE RULES" (WOOOW). Again i made a call to customer care executive (198) and explained the situation, handed the phone to that agent. Then they spoke for a while something about the process, i didn't understood those terms. After their conversation, your customer care executive ended the call without confirming weather the issue is solved or not. (This is where i got irritated and frustrated on you people). Agent Explanation : They said that i must go to where i bought and activated the SIM (Back to the first reason). (I lost my patience and control and just got out of your Airtel DUMB showroom). Questions: 1. Who knows rules properly your Agents? or your Customer care executives? 2. Why both agents and customer care executives information have lots of contradiction? 3. Do i really have an option to switch back to prepaid? (Please tell me the truth.) 4. What is the procedure to switch back to prepaid? (Please please please tell me the correct way and correct showroom and correct agent with name and phone number) 5. Why airtel showroom agents are giving so many contradictory and wrong statements about the issue i asked. (you can see how many reasons i have mentioned above) 6. Do i need to get any recommendation letter to change from postpaid to prepaid, like minister, MLA or anything?? 7. Do you want me to pay more for this?? atleast tell how much. PLEASE DO SOMETHING, SO AGENTS CAN TAKE MY REQUEST TO SWITCH BACK TO PREPAID. If this email too failed to solve my issue, i really don't know what to do. I would like you to suggest my next step if this email complaint too failed, because i am running out of options. -- With lots of frustration and irritation, Karthikeyan G