Airtel — Land line instrument not provided

Address:	New Delhi, Delhi
Website:	N/A

Hi Team, This is not going anywhere and I am really not getting a solution even after calling your customer care departments and writing multiple e-mails. I just now spoke to an Escalation Team Member - Brajesh Kumar Manjhi. And was informed by him that my e-mail address is still not updated your records. Even after me calling your department more than 5 times and sending multiple e-mails. This time I have new concerns with your service.  59939218 – My service request was closed without even informing me.  Incorrect e-mail address updated even after multiple reminders I would sincerely request your team to go through my e-mails below. It’s really frustrating to call your department again and again to check the status of your complaint and also takes a lot of effort to write an e-mail. I would not say that I didn’t get any response from your team. But I would want you to know what kind response I got your team. Actually I am not even sure if your team gave me their correct names or were they fake. If that is the case. It’s an compliance issue for your team. I have already mentioned about the experience I had with Sunil Kumar from the Technical Department in the e-mail mentioned below. This conversation goes back to 24th September 2015. I received a call around 06:30 PM IST from - +91 [protected]. A person named Rahul Verma – Technical Team greeted very politely saying that he is calling to resolve my issue. I politely replied that it’s not a technical issue which I had reported and asked him to hang up and arrange a call back from the right department. He insisted that he is from the right department to address my concern as he had received an e-mail stating that I have a technical query with my Router. When I asked him to forward me the same he backed of changing the topic of discussion. And he said he will install the landline instrument free of cost. Team is this way you respond to queries!!! We had a long conversation going on me explaining him not to give customers false information and he was apologizing for the same. Finally I realized that it was a conference call and one of your employees called Ravi Chaudhary was also a part of the conversation. Which I was never informed in the first place. I asked them to disconnect the connection if they can’t resolve my concern. They disagreed with me and promised me to offer a solution. The discussion ended up these guys apologizing to me and sending over an installation guy named Anil over to my place on 26th September 2015 at around 12:00 PM IST to install the landline instrument. I agreed and we ended the conversation. Today I wait the whole day and finally give a call to above mentioned number. I don’t remember the name of the guy I spoke to. But he promised that the landline instrument will be installed within the next 1 hour. I agreed and disconnected the call. Few minutes later I receive a call from a number - [protected] called himself Dheeraj and promised me that the instrument will be installed in the next few minutes. Also informed that he will assist me in my future queries. And I can contact him if whenever I want. I agree with him and end our conversation. I wait as I have been doing all this while.. Finally I give this gentleman a call after 2 hours. To my surprise the number was switched off and my concern still remains unaddressed since 19th September 2015. I AM HONOURED TO RECEIVE SUCH AN EXECTIOPNAL SERVICE FROM YOUR DEPARTMENT WHICH IS PROFITING AT OVER 52 BILLION. I HAVE NEVER HAD SUCH AN EXPIRIENCE WITH YOU GUYS EVER. AS MENTIONED EARLIER I HAVE HAD AN AMAZING SERVICE DURING MY COLLEGE DAYS. THOSE WERE THE BEST DAYS OF MY LIFE WITH AIRTEL . I AM NOT SURE WHAT KIND OF RESOLUTION WILL YOUR GUYS PROVIDE. AND IF YOU KEEP ON HIRING THE KIND GENTLEMAN I HAVE MENTIONED ABOUT. I AM SURE THAT YOUR ORGANISATION WILL LOOSE ITS GOODWILL REALLY SOON. REMEMBER 1 CUSTOMER CAN MAKE A DIFFERENCE. I just wonder what kind of solution you will offer me. After me wasting so much time over the phone and writing these long e-mails. In the last few days. Arindam Saikia Brand & SMAC certified Dell | Global Dell Outlet | Gurgaon India Office +[protected], mobile +91 [protected] [protected]@dell.com From: Saikia, Arindam Sent: Thursday, September 24, 2015 7:31 PM To: 'appellate.[protected]@in.airtel.com' Subject: FW: Regarding relationship number - [protected] Importance: High FYI!!! Arindam Saikia Brand & SMAC certified Dell | Global Dell Outlet | Gurgaon India Office +[protected], mobile +91 [protected] [protected]@dell.com From: Saikia, Arindam Sent: Thursday, September 24, 2015 5:23 PM To: 'nodalofficer.[protected]@in.airtel.com' ; 'gopal.[protected]@in.airtel.com' ; 'compliance.[protected]@bharti.in' ; '[protected]@in.airtel.com' ; 'surya1.[protected]@in.airtel.com' ; 'tathagata.[protected]@in.airtel.com' ; 'ram.[protected]@in.air' ; 'arvind.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' Subject: FW: Regarding relationship number - [protected] Importance: High This is not going anywhere. I just now received a call from the technical department for Airtel. A person named Sunil Kumar I spoke to and he was telling me that I have raised a false concern and was asking me to get in touch with the sales guy whom I spoke to, Even after the fact that I have mentioned in my previous e-mail that I don’t have a contact for the same. I would request your team to look into the same on priority as it seemed liked a blame game to me when I spoke to Sunil Kumar instead of offering me a solution. Just let me know is your service getting poorer day by day? Arindam Saikia Brand & SMAC certified Dell | Global Dell Outlet | Gurgaon India Office +[protected], mobile +91 [protected] [protected]@dell.com From: Saikia, Arindam Sent: Saturday, September 19, 2015 11:17 PM To: 'nodalofficer.[protected]@in.airtel.com' ; 'gopal.[protected]@in.airtel.com' ; 'compliance.[protected]@bharti.in' ; '[protected]@in.airtel.com' ; 'surya1.[protected]@in.airtel.com' ; 'tathagata.[protected]@in.airtel.com' ; 'ram.[protected]@in.air' ; 'arvind.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' Subject: Regarding relationship number - [protected] Importance: High Hi Team, It’s been always good to get back to my first mobile network, I had started using Airtel when I got my first phone back in 2204 and was loyal to each other for a long times. Enjoyed all the tariffs and the customer care interactions. As time went by I had to get a new network depending on my professional requirements now. The whole Airtel team is doing good and it’s good to see you guys still rocking. Collogues asked me to get back to Airtel as it has the best connectivity in my area Now coming back to the reason for my email. I am quite disappointed as a customer since I got my new broadband connection relationship number - [protected]. Today when I called up the customer care team. I spoke to a very gentle and polite guy named Mukund Thakur. When I explained him my concern. He simply blamed your vendors. And asked me to send over an e-mail. The main reasons for my disappointment.  I was provided a refurbished router  The phone instrument was never installed as promised by the executive in the first place  An incorrect e-mail address was updated in my records which I don’t know how they managed to get  I was never provided with an Airtel Relationship number for future communications I surely don’t remember the name the first person whom I spoke to in the first place. And that gentleman promised me a free installation along with a new router and the handset instrument. I would prefer to have the same in place as promised in the first interaction. This a matter of transparency and ethics when it comes to giving wrong information to customers like me. I would feel free to take this concern to social media if required, I don’t expect Airtel to come up with such misses from their end. I will also make sure that I don’t recommend Airtel to any of my friends, , family and colleagues in the near future. Also making sure that this miscommunication is also shared at a corporate level within my organization. I expect a prompt and a positive response from your end as I can’t see any myself at fault anywhere in this situation. I am surely a detractor as of now for you. Arindam Saikia Brand & SMAC certified Dell | Global Dell Outlet | Gurgaon India Office +[protected], mobile +91 [protected] [protected]@dell.com Follow us in Social Media and Communities to stay on top of the latest solutions from our experts!