[Resolved]  Airtel — Letter given to airtel for deduction internet

Address:Mumbai City, Maharashtra

Respected Sir / Madam, I undersign Harishchandra Patil having sim card converted from BPL LOOP MOBILE (Mobile no. [protected]). I had received 1st bill Rs. 265.11 apart from that Rs. 200 is charge about Internet charges. After complaining it is deducted from Rs. 265.11. I paid the same. During the first bill they promised me they would not charge again but they didn't, again in second bill I faced the same issue in next bill. I received a bill no.[protected] dtd. 06.12.14 of Rs.343.82 including Internet charges (which is not used by me) Several times I requested them again and again regd. the not uses of internet & request to deduct the internet charge, I will pay entire balance amount of the bill Rs. 143.82. Then without any informing me they closed/cut off my mobile network, which very disappointed me. I was having your 3 nos. of Airtel. Yesterday I received email for payment of Rs. 592.09/-(showing outstanding amount). Kindly let me know what should I do? Kindly deduct my charges (which is not used by me) from the bill. I want an earliest reply from your end and my issue should be solved, waiting for your earliest reply. Regards, Harish Patil
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Jan 3, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2015
Airtel Customer Care's response
Dear Mr. Patil,

This is with reference to your post dated 12 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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