[Resolved] Airtel — Lost my mobile with sim

nithesh kumar 9566

from Chennai, Tamil Nadu

Address:

600011

Hi sir,
myself nithesh kumar, i was using my mother's simcard for the past 2to3 years.Since i am a student studying 12, my dad took my mobile and placed it somewhere, this happened 6 months before.Now i completed my studies, my father assured to return my mobile back..but it was found to be lost .He didnt notice when this happened.Assuming that it was lost, my mom went to apply for anew simcard of same number([protected])in nearby airtel office(perambur).they replied that it was activated for another name since the simcard was inactive for nearly 45 days and also added that they have sent a message regarding simcard changeover in another name but we didnt notice . my question is...without my mother's permission how they are supposed to change . we tried calling the number([protected])...but it was not reachable.is it possible to get our number back?

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May 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 8 April 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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