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Airtel — Made wrong number recharge

Address:Krishna, Andhra Pradesh, 520004

Hi, My name is Vijay i supposes to do recharge to [protected], but by mistake i recharged to [protected] I made recharge amount of 855 Net balance amount on 21-12-15 at 7:59 pm. I contacted Paytm Customer care and Airtel Customer care they both are diverting the issue to each others. I strongly feeling that Airtel only have the chance to resolve this issue. Because both the phone numbers belongs to same company. Its my mistake i can understand but the way they are treating the issue or giving the answers totally irresponsible. Please help me to resolve this problem, I waiting for your valuable replay.
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Comments

I contacted 198 Airtel CC no some cc representative talk to me she said we are unable to do any thing for you from our side and suggested me to contact Paytm CC I asked her please foreword this call to any of your supervisor (Narasimha rao, Hyderabad cc office) she did it he also singing same song I requested him Both the numbers belongs to same company there is a chance to clear the issue but he doesn't care my problem and he provide [protected] Airtel nodal office number, I said i don't have chance i am going to consumer complaint forums he said go and launch the complaint no problem. Then i asked he details he said Name Narasimha rao, Hyderabad cc office don't know how much correct info.
i dialed this number in that call it is saying that please contact 198 for complaints and 121 for QA that's it he cheated me with wrong number.

The number i wrongly recharged [protected] is in switched off status continuously.
Reply
Hi Umesh,

Thank you for your initiation and replay I am waiting fro your further valuable replays.

Thanks
Vijay Kumar B
Reply
Dear Mr. Bandaru,

This is with reference to your post dated 22 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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