Airtel — Mai balance looting by the airtel for data even after stop request to 1925

Address:	Karur, Tamil Nadu, 639002
Website:	airtel

I got a new connection from airtel on 12.12.15.My number is [protected].I recharged with rs.300 & i also recharged with a data pack for Rs.100 on the same day. I again recharged with Rs.100 on 14.12.15.As on 14.12.15 morning, my accountbalance was Rs.384 in main account.I used internet, my entire data was used up & without any notice my entire balance of Rs.384 was detected for the internet usage.I contacted the customer care. They asked me to sms STOP to 1925, i did so & received the deactivation confirmation message.(see the jpeg image). Again i recharged with a new data pack.After exhaustion of my data pack, this time also(21.12.15), Rs.40 was detected from my main balance even after the deactivation confirmation message.Again i ve sent STOP sms to 1925 & now also i got the deactivation confirmation message. Let me have the following clarifications- 1.whats the role of 1925 here.Even after confirmation message, my main balance got deducted.why? 2.According to TRAI, when a data pack was taken up by the customer, no amount should be deducted from the main balance without customers explict consent. Also alert sms should be sent in steps.But no such alerts were givenup for me & the entire main balance amount of Rs.384 & rs.40 was looted by the company without my knowledge.I kindly request you to take necessary action to get my money back in my main account. Contact person -Prabakaran, [protected] [protected]@gmail.com Yours, D.Priya