Airtel — Malpractices followed by Airtel, 4 bunglows.

Hi,

I will request you to file a complaint against Airtel gallery in 4 bunglows, opposite Kokilaben hospital, Mumbai.

There has been a serious case of misconduct, wrong and misleading information by your store.

We had bought Airtel mify (hotspot) from your store in November 2020. When we bought it we were told that the hotspot doesn’t support prepaid connection and we will have to only buy a postpaid one.

We agreed to it then and went ahead with our postpaid connection.

Since our hotspot wasn’t getting used today (April 3rd 2021), we wanted to cancel it. So I went to the gallery in the morning again.

Out of curiosity I asked them again if I can just convert this into prepaid. They said it’s not possible. He told me that you can take a free sim card with this pack since it’s not getting utilised. I agreed to it and activated a new SIM card.

When I googled I realised that repaid can be used on mify hostpot.

I went again for cancellation or conversion to prepaid.

Things I was told by your executive which were misleading by your executive during my 2nd visit in the day:

1. You have just activated a new sim card it’s against our polices to cancel it for 120 days. So we can’t take a cancellation request.

2. You cannot use prepaid SIM cards on Airtel Mifi as it uses a hybrid sim card which comes along with the router.

3. In case you use a prepaid SIM card it might work for a while but will later start giving issues because of there is bandwidth difference between both and the router will not support it.

We had a long argument where I asked them to show me proof about what they are saying. After arguing back and failing to provide with any proof they agreed to cancel my sim cards and provide me with a new pre paid simcard.

Just to let you know the prepaid simcard it’s working absolutely fine.

I want both my numbers cancelled. I am not paying a single penny of my unbilled amount. I want a strict action to be taken against the Airtel gallery and their employees for the malpractices being followed.

If this doesn’t happen I will post this all over social media and go to consumer court for providing us with Misleading information.