[Resolved] Airtel — Migration Issue | |||
Just wanted to bring your attention towards my problem that in recent time with your customer care, nodal officers appellate team service is very worst I have an AIRTEL postpaid number [protected] ( add-on) corporate connection from 2011. On 1st August I went to my nearest airtel relationship center in New Thippasadra Branch ( Bangalore ) for to raise a request for Migration from Postpaid to Prepaid.. before that, I have cleared all my outstanding amount in the same premises as advised by CSR I have submitted all my supporting documents along with photo signatures, but they don't help me to converting this postpaid number to prepaid since August-2015. After 2 week later I had contact to Customer Care, Nodal Appellate Team for quick response and resolution. but they told me that if I want to continue my connection Once again I need to re-submit my photo id of address prof, after I submitting them along with my original verification of my voter id and pan id and as well as photo copy of this document they told me it will be activated with in 24 hours.. There after there is no Progression till date, In fact I have re-visited Airtel Showroom in Manatha Tech Park, helpless guys told me that they dont have applications in store to take this request... I have litteraly disappointed after 3 months again now... I request you to take immediate action against the individual or team or center with whom I have wasted my 3 months’ time. Kindly note i have made 65 calls to Customer Care, Nodal Appellate till now. I would appreciate if someone could look into the matter bit seriously and do the needful on priority as it’s forcing me to take up this issue to the next level. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
This is with reference to your post dated 7 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 7 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 7 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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