[Resolved]  Airtel — Misleading information and undeclared hidden declaration

Address:	Bangalore, Karnataka, 560029
Website:	airtel.in

Airtel often provides misleading and undisclosed hidden terms and condition attached with the offers of mobile services which often results in paying for those services but not receiving the mentioned services from their end. the latest one among them is the offer mentioning unlimited local and std calls offered for a limited period of 28 days against a payment of 345 INR. i have been constantly receiving notifications about this offer consecutively for about a week through both their official app and messages. Today it again presented the notification thrice declaring it to be the last day to avail this offer, hence i paid for it. but it didn't get activated on my number. when i called the helpline number around an hour later to enquire about the issue, i was smugly replied with the response from someone that called himself Sandeep that this doesn't work in a roaming sim. when i asked for a refund of my money, he simply said 'sorry'. does that solve my problem?
i was patient in the past with simiar situations like this where they didn't disclose the full terms of the offer but i chose not to keep mum about it any longer.

Airtel was well aware that my sim was in a roaming status while i travelled by train from New Delhi to Guwahati by train on 6th-7th April 2017 since it was constantly sending me messages welcoming me into their network in Uttar Pradesh, Bihar, West Bengal, Assam respectively as i entered each state through the train travel. it still didn't stop them throwing me with the notifications constantly every single day even after that through the official app and messages to the sim in roaming status. it even showed similar offers of 549INR and 759INR.

This isn't the first time Airtel has resorted to this cheap and derogatory way of extrating money from people. Airtel did nothing to resolve the issue of refunding my money back in the past and it didn't do anything even today. Hence i'm forced to report it here seeking help from the higher authorities to resolve the issue and charge Airtel for falsely misleading their consumers with hidden undisclosed terms and conditions.