Comments
I recharged a discounted tariff amounting to Rs. 62 from the website www.airtel.com which said "Local Mobile [protected]@30p/min for 90 days" no reference to any other details regarding any other additional charges was indicated neither any asterisk had been indicated denoting any specific terms and conditions regarding the same. However when i test called on a friend's number no such offer was seen the call rates were normal i.e. 2 paisa per second.
The transaction Id as per my bank account is [protected]IG00MGNPP1 dated 23.01.2015
This i suppose is misleading and wrong information supplied to the innocent customers. This fraudulent practices of the said co. has forged so many customers including me.
Moreover when the said complaint was filed against the company on a toll complaint helpline number i.e. 198 the said company officials demanded that the website did not belonged to the company. However we have been regularly using that particular website( www.airtel.com ) for similar payments and nothing of such sort had happened.
Therefore I request you to look into the matter and stop such frauds. Kindly do the needful and oblige
The transaction Id as per my bank account is [protected]IG00MGNPP1 dated 23.01.2015
This i suppose is misleading and wrong information supplied to the innocent customers. This fraudulent practices of the said co. has forged so many customers including me.
Moreover when the said complaint was filed against the company on a toll complaint helpline number i.e. 198 the said company officials demanded that the website did not belonged to the company. However we have been regularly using that particular website( www.airtel.com ) for similar payments and nothing of such sort had happened.
Therefore I request you to look into the matter and stop such frauds. Kindly do the needful and oblige
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Resolved
21970
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
This is with reference to your post dated 31 May 2014.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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