Airtel Complaints & Reviews

I had raised request on 28th June 2014 to convert my mobile plan from individual to corporate plan. I was told that it will get converted after 24hours and my number will get disconnect for 24 hours. Till today July 9, 2014 my number has not yet started. I had called customer care number of times but was dissapointed. Every time i got response that they are scheduling calls and i will receive call from Airtel within 24 hours but I didn't received any calls from their side. Due to this I lost many job opportunities which I am looking from a long time, I am not able to communicate to my family members, my onsite clients and also not able to attend important office calls due to which i have to suffer financial loss and I also feel embarass in front of my office colleagues. I have been using this number of Airtel from last 4 years and i am very disappointed with their services and am looking to transfer my number to other service provider.

I have an IPTV connection against phone No.[protected]. On 07 July the Modem stopped working and there was only voice but no broadband or TV. We lodged a complaint (Complaint No. 47533202 on 07 July 2014 and were assured that the error would be rectified within 24 hours maximum. It is now 48 hours and still no one has come to attend the complaint, despite reminders. Very poor service. This morning at 10.30 hrs when we talked to 198, they said they will send someone on priority within 2 hours. But as usual, it was a false promise. Please assist.

I have a problem with my old sim so i swipe this sim with all documents to your airtel shop in bally chaytan para near bally rlw station they was say me only 4 hour letter sim was activated but after 40 hours sim was not start and then when I am go to there shop for inspection then they ware very rood and also very misbehave with me I just stunt because airtel is very reputed company how to they were such a this type of hooligans nature ok my son @ my husband also use your service they are name & mob number is arunangshu ghosh-[protected] & dibyendu ghosh-[protected].they were shocked.

Despite repeated complaints by many subscribers over several weeks, Airtel has not done anything till now to fix their 'My Airtel' service. This is utterly ridiculous. The Internet is inundated with complaints about their non-performing 'My Airtel' service. Worse still, they have not bothered to reply to the complaints. THIS SHOWS THEIR UTTER DISREGARD AND INDIFFERENCE FOR THEIR CUSTOMERS. I am sure hundreds of their customers must have left now for other networks and hundreds more will follow suit soon. What could be the explanation for this TOTAL NEGLIGENCE on the company's part, I wonder? Are they in the process of winding up operations?

REMINDER - 4 If you are not take any action on my problem, I am going through portability, because I am suffering more about your poor (deadly) network. I am never face this type of situation. I trusted your network, but i am not baring my suffering every day. If this problem not your hand, I am going to portability without any information. Kindly do the needful. thank you.

I had applied for a fixed line broadband connection in bangalore, hosur road near Bosch officeafter paying the advance amount of 600 rs and it's been a week and no one has come for the installation and the airtel customer support are ignoring my calls .it is very frustrating as they are wasting my time and prolonging my issue everyday.i need to work from home too..

Dear Sir/Madam I had brought new airtel sim with all necessary documents on 4th july (friday).The seller had told me within three days it will activated. But till the sim not registered. Sir, please help me recording this issue. I have lot of works this sim. Thanking you sir Yours sincerely, your customer

I took the number [protected] as post paid connection in end of May 2014. I requested to cancel this in June 2014 but i got a call from the csr of airtel and changed the post paid to prepaid with the settlement of the outstanding payment on this number in OMR airtel show room (Land mark near CTS-Okkiyam) in chennai. From last 4 days (04/07/2014) i contacted for activating the number for more than 15 times but till date the issue was not resolved. I lost few important business calls as i trusted on airtel Customer service. It was psychologically effecting my other works and leading to financial loss. For any clarifications please take the automated voice recorded call from Airtel center chennai and bangalore where the associates were lift the verification call from my end to activate the number. Please take this as priority case on Airtel.

Sir; Despite my repeated complaints to your customer care support regarding non - receipt of paper bill of my Broadband connection, I am constrained to write to you. I have Broadband connection with the number [protected], and for past several months I am not getting any of the paper bills. If early action in this regard is not taken then I shall be left with no other option but to get the Airtel connection disconnected.

My mobile phone no. is [protected]. I se this number only for making and receiving calls.I have not subscribed to any service offered by Airtel . My number is also registered in NDNC. Since the last few day I find that a sum of Rs.0.02 is deducted from my pre-paid account several times a day, though I have not availed any service offered by Airtel other than making and receiving calls. Please take up the matter with Aitel and ensure that not only such deductions be stopped immediately but also refund unknown amounts deducted so far.. I also find that customer service dept. of Airtel is extremely difficult to reach and E mail messages sent to nodal officer in Tamilnadu is returned as undelivered due to technical fault

I am mailing on behalf of my father who took a prepaid number of Airtel from a local dealer. It was his second number,
The number was [protected]. After 3 days of activation and recharging for 200 rupees, the number was suddenly disconnected without any information from the company.

We went to Airtel hub in Salt lake CC1, Kolkata to ask the reason, we were told that my father has 9 connections in his name and thats why his number was deleted from the system and his money seized. It was told that it is the rule of the company that the number would be never activated and money never returned to customer.

We were not only angry but also surprised as my father just hold 2 numbers.

After requesting to them they found that my father had these connections in his name without his knowledge.

It was a fraud case where someone had photocopied his id proof and and made multiple photographs by his single photo and took so many numbers in his name.

We gave the application for deletion of those numbers. It was told that these numbers would be deleted from the system within 3 working days. but to my surprise the numbers are still active and they are switched off and not deleted.

Moreover on numerous requests and written emails and written hardcopy letters, my dad's original number was never activated and it was rudely told that it is companys right to seize the money.

ISNT THE WHOLE INCIDENT A RIDICULOUS GAME??

what is the criteria a giant telecom like Airtel uses in issuing and activating the numbers. Why should a innocent person's money be seized and number not activated without his any mistake in the whole matter.

Why do Airtel dont take verification from the residential address without which it doesnt give connection also?

Why do people fake the docs and have the courage to issue numbers in someones name?

The numbers that were fraudently taken are as follows:

[protected] Perhaps Deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted
[protected] still not deleted

The number which the company has deleted belongs to the actual owner of the submitted documents:

[protected]


I have used very mild language in the complaint however I wish to reveal more about the loopholes.

Can I expect justice in this Modi Era???????????????

HI, I have airtel DTH. My Customer ID is [protected]. Some of my prime channels like colors & star plus are not going smoothly. They hang up many times due to my cell near set top box with GPRS ON or any call come or dial call from my any mobile even while GPRS off. If my GPRS is OFF it is working fine.I complaint in airtel via mail. They called me & said that it will happened because of waves & it will same we cant help it !!!My many friend has airtel dish but they don't have this type of problem even my phone is there with GPRS ON.Airtel giving many ideas like change wire worth Rs. 600 !!! But I don't want to spend any single Rupee. Because this is Airtel's problem not mine. Please tell Airtel they can change anything but solve my problem. I even not ready to give any service charge or visit charge because this is airtel's problem. You can see the video at https://www.youtube.com/watch?v=Mh6HR1pukJg. Please tell Airtel they can change anything but solve my problem.

The R.K.M.S.P Staff Credit Co-operative Soc. Ltd.
Regn. No. 23/Cal of 1980
99, Sarat Bose Road, Kolkata – 700 026


Dear Sir, Date: 08.07.2014

With due respect and grave concern we are to inform you that broadband connection vide plan 999/9 GB 2 mbps (small enterprise) of Bharti Airtel Ltd. was installed in our office & the fixed line instrument installation was not made on the date i.e. 13/12/2013 through your service provide M/S Rama Telecom Pvt. Ltd. 156A, Lenin Sarani, Kolkata – 700 013. We have talked several times to Mr. Ashok Sahoo, service engineer of the aforesaid service provider. He used to inform us that fixed line instrument was not in their stock. Lastly we have talked to him over telephone vide no [protected] on 02/07/2014. He advised us to contact with customer care. As he was asked whether this issue comes under the perview of him or not, the line was amazingly disconnected.

On the same day (02/07/2014) we talked to Mr. Faruque, customer care executive of Bharti Airtel Ltd, unfortunately the line was disconnected in course of discussion with him. Again immediately we tried to contact with customer care service, a lady customer care executive has given some suggestions in respect of online trouble shooting. Inspite of our efforts accordingly advised, the broadband connection is yet to be facilitate. Then the lady customer care executive informed that an engineer visit would taken place at our office within 8 to 24 hrs vide ref. no 47376748 and message was given to us accordingly but the engineer visit is not held still.
Again we have tried to contact the customer care service on 05/07/2014 the line was kept in hold for the period of 17:08 minutes, we could find no other way but to disconnect the line.

Sir, ours is a co-operative society as established for socio-economic upliftment of the members. Its importance and emergence can not be ignored. Our day to day smooth functioning is interrupted for non-installation of fixed line instrument and the disconnected broadband service. As we are going through the social phase of speed and smoothness, this long-run negligency/interruption occurred to us is not likely healthy for our function of communication.

Again we fervently request you to look into the matter and do the needful at your earliest.

Sd/ Debabrata Chakraborty
Debabrata Chakraborty
Secretary
#[protected]

Hello Sir/Ma'am Greeting for the day. I am very old user of this service provider(AIRTEL) and till date I had no issues for there services. But past few days i have got in the CUG plan where without my permission my agent put me in the group of 10 people . Where the other people have no interest of paying a single money to the company. On the other hand i have paid 800 INR more against my bill of rupess 200INR. But still there is no sign of getting my number back. My Humble request to you people to do something for it. This is my very old number and it won't be possible of me to get another number at this point of time. Regards, Sumit Chetri [protected]

I have switched through MPN to other network from Airtel. I have recieved message from Airtel services to use the airtel money balance on 7thjuly2014 as the account will lapse soon.Then I have tried to use the balance but I am not recieving OTP to my mobile number.Please provide alternate one to perform the activity.Otherwise unnecessarily it will lapse.Your quick response is appreciated.

Dear Sir with reference to the captioned subject, I advise that i was allotted a postpaid number [protected](SBI CUG connection) in the name of sonal gupta. I had to shift Uttrakhand in april 2013 and my number was converted to prepaid on my request. after conversion, i was given a new SIM card which was activated 24 hours but call was made very rarely. it was never disconnected from airtel services. Incoming calls were regular on this number and data pack was also used by me. On june 26, 2014 I got a ebill mail on my registered mail id regarding bill payment of Rs.337, bill was in the name of Vardan Gupta. I have never requested for conversion of my number into postpaid. I was always under impression that my number is prepaid. I have written three mails to nodal officer, NCR region, Airtel but satisfactory reply was not received from them. Kindly look into the matter at the earliest. Regards Sonal Gupta [protected]

We have applied two land line numbers in the name of Travel Dynamics of India Private Limited and have obtained Airtel land line number[protected] and the second land line no[protected] has still not been activated. We have printed the same number in all our visiting cards and all the promotion collateral's. We have been trying to get the update on the same with your Airtel person Mr.Murugaraj who gave us all the above mentioned connections.He has unfortunately left the organisation and there is no absolute response from Airtel side to resolve this querry. It is very pathetic to know that for obtaining a new line if this is the scenario, then what would be the service levels. We are using Airtel mobile numbers [protected] and [protected] are used by us currently. Request you to immediately resolve this issue and give us a proper response and activate the new line asap. Regards, G.M.Prabhu Unit Head Travel Dynamics India Pvt Ltd [protected] [protected]@tdi.net.in

I have complained regearding wrong bill from airtel but my complain was resolve which actually as it is.kindly reopen it.They are not providing me a detailed bill also. They charge me one day of internet use 642 Rs. My usage of internet in airtel is maximum 2GB/month.

i have raised a request to disconnect my add on postpaid number [protected] in the month of february 2014 after clearing all the left over amount bill. They keep on calling from then asking for the reason for disconnection. The reason being i am no more using that add on number i said the reason everytime they ask.Since March 2014 the number is also not active. Everytime they say that they will send me the request number by sms to my main number. But i never received any sms from them. Now they again calling me and saying that i have some balance bill amount to be paid and i need to clear it to discontinue. I clearly told them that i am not going to pay any single amount as i have raised the request 3 or 4 months back and the services also not active since march 2014. They are causing nusance and it is creating me a mental torture. Since they have not sent any acknowledgement for the complaint i raised online through "Airtel my account" nor any request number by sms, I dont have any proof to get them laid. Please help me.. i am going mad.

Hi, I have a given request to change the ownership of my landline no.[protected] from my father's name to my name on May 23 2014 and still now they haven't resolve the issue. I visit the store several times and asked about my issue status, they says same reply it will be resolved. Finally when i talked with customer care supervisor, he said there is no SR (Service Request) is created so far. Finally the supervisor created the SR and i submitted the document once again and still the ownership is not changed. Airtel customer service is becoming worst day by day.