[Resolved]  Airtel — miss-commitment, fraud and denial by airtel about my old recharge

Before making recharge of rs 558, i called to airtel executive to confirm about the terms and conditions, benefits of the particular plan. Airtel executive told me that new plan will start after existing plan will expire. Due to this assurance, i recharged the rs 558 plan in 77 days advance. After successful recharge of rs 558, i also got a confirmation message from airtel that, my new recharge is activated this is what airtel executive assured me as well.

But now, airtel unexpectedly ended my old plan of 558 before 77days of expire and activated my new plan (I. E. Rs. 558 plan). I called the airtel customer care executive regarding this and they are not responding me in proper manner. They are saying something differently what the executive promised me before the recharge. They also disconnecting my calls. Please help me on this as this is fraud/cheat with customers. I want all the benefits promised by airtel executive.

I have also attached the confirmation sms received from airtel and screenshot of current running plan details. You may also check the call records of your executive before my recharge regarding this.

I want total validity of total 168 days =76 days of old pack +82 days of new pack