[Resolved] Airtel — Mnp - old sim deactivated and new sim not activated yet | |||||
I had raised an mnp request from airtel andhrapradesh circle to airtel maharashtra circle on 1sep'16. i had completed all the relevant documentation as per mnp requirements and have received a confirmation from airtel that the number will be ported by the 17th of september. i have received an sms to this effect. This has not been actioned by airtel on the 17th, post which i had made numerous calls to airtel customer service. i have received repeated assurances that the porting will be done and my new sim would be active in a matter of hours. this has not happened. I had sent multiple e-mails to the customer service division and have not received a single satisfactory response. reference is ref36513910|] mnp Having got fed up, i raised a formal complaint through their internet portal and have registered the same under reference po[protected]. to my dismay, when i tried to check for an update on this reference, the airtel complaints portal shows that this reference is not valid. has my complaint been deleted? i am providing the original message sent by airtel below which clearly shows the reference number. Quote Dear customer! Thank you for writing to us. We acknowledge receipt of your complaint, your reference no. is po[protected]. We shall get back to you within 2 hrs. We thank you for your patience. Warm regards, Airtel customer service team, [protected]@in. airtel.com Bharti airtel limited Unquote I n addition to this, after series of chasers, they have deactivated my old sim (ap circle) and have not activated my new sim (pune circle). the old sim has been deactivated at around 5:30 pm on 21sep and the new sim has not been activated. i am now stranded in a new city away from home and family without access to data or phone calls. I would like to raise a formal complaint against bharti airtel on the following issues 1) mnp request not actioned as per the promised time. (still not resolved 2) airtel have deactivated my old sim and have not activated the new one for the past 8 hours. this has caused major grief for me. 3) airtel have collected roaming charges on calls and data from me during this period 4) airtel have provided inaccurate and false information in almost every communication with them. I need my new sim activiated without any further delay. Was this information helpful? | |||||
Oct 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 22, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 22 September 2016. We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Sep 26, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 22 September 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Thanking You sir