Airtel — mobile: [protected] not processing postpaid to prepaid connection submitted on 5.2.2018

Address:

600083

Sir,
Mobile no: [protected] in the name of s balaji.
I have submitted my request for changing present post paid connection to prepaid (448 - 82 days plan) and the same was given to airtel showroom on 5th evening by 6 pm and i was told that deactivation will happen in 48 hours and after this to insert the new prepaid sim and after tele-verification the new prepaid sim will get activated. All this will happen by 48 hours was informed but now 5 days have passed and till date no response from airtel. When i daily call airtel customer service i am given daily that the request is updated yesterday and will take 96 hours, this is the same answer daily they are giving and daily they say got updated yesterday and will take 96 hours. If they say daily that updated yesterday i do not know when the actual day will come.
All the customer service executives who attend the call are very harsh and reply if anything take up with management and go to chennai regional office. Is this the way they handle the customer.
I wanted to know what is the status of my plan post paid to prepaid change.