Airtel — mobile number [protected]

Address:	Thane, Maharashtra, 400610
Website:	[email protected]

Dear all,

This is just to share a pathatic experience with airtel company.

Till date i was being informed by my friends, collegues that airtel service providers are pathatic. However this experience of mine will proove the same. I am going to post this blog on my facebook wall & twitter account, let the world know this.

However here i would like to narrate the incident as below:

1. My post paid number [protected], i am using from more than 10 years. Without changing the service provider. (This might be enough to show my loyalty towards airtel.
2. Last week i got a good offer from vodafone and hence i thought of changing the service. So i have submitted the request to change from post paid to prepaid at the airtel outlet.
3. They have confirmed that they will change the service only post my confirmation, and for this, i will get a confirmation call from [protected]
4. He gave me a good post paid offer (Better than what was my current plan) hence i was 50% ok for that offer and i asked him to take a confirmation from me by calling me at 5.00 o'clock on thursday.
5. He did gave a call back, however i was unable to receive as i was in a meeting and i missed his call. After that i called back, but was unable to call him back as the above number did not have that service.
6. I was expecting a call and i waited for 2 days and all of a sudden, my post paid sim card was blocked by them. It was blocked on 14th april 2018 at 4'olcock and it is not yet activated.
7. I tried calling call centre from yesterday however today i was connected on call and i spoke to ms. Mumtaz bohra and her senior ms. Savita parmar.
8. They have confirmed that my number is already converted into airtel prepaid on the basis of the documents submitted at the centre.
9. Now here, i would like to tell you, that if you have accepted my request, why was the call for retaining the customer made? And if i agreed, why was the number changed without my confirmation on call.
10. Request you to personally looked into this and make them understand the sensitivity of the number being blocked for a day.
11. Mumtaz was very good in terms o[censored]nderstanding the problem, however her senior ms. Savita parmar was very arrogant and she informed that this is what we have done now and we cannot do anything else, you write a mail to our customer care email id.
12. She was in a hurry to disconnect the call, rather than handling an irated customer whose mobile number is blocked from 24 hours, as today is sunday and people on floor might not be willing to work.
Just put yourself in my shoes and tell me what all you might have done.

Just need clarification on below points:
1. Why was the call given to me for retaining in the post paid service, if you people don't care to retain them.
2. Why was my confirmation on call was not taken before blocking/converting my number.
3. The customer care staff is useless, why were issues not taken care by them instead of sharing the escalation email id.
4. My number is blocked now, so what do i do???
5. Is this the kind of service you give to the customer, if you take service charges from the customers. I am paying the service charges since 10 long years, one problem occured and all in vain.
6. Do they even care for their loyal/premium customers?? I think its time for change now for me...
I hope i am clear in getting the things highlighted, however if you still wish to get more clarity, please call me on my husbands mobile #[protected], his name is ashish thakkar.

Thanks & regards
From a no more happy customer.
Zinal thakkar
[protected] - number currently not in service.