Airtel — Mobile Number i have had for 12 years blocked

Address:

Chennai, Tamil Nadu

I have had a post paid connection from Air Tel since 2002 (Mobile no[protected]. I changed it to a prepaid in 2007. I have been living in the UK for the last 8 years and my family have been keeping this number active in Chennai by making a few calls and texts every month. Last week I found that my connection was disconnected. I wrote to the Chennai Nodal Office on email and they told me that it had been blocked because I was making 'telemarketing calls'. The last call made from my phone was on 30th jan - This was to book a gas with Indane. Air Tel disconnected my phone on 13th March - without any prior warning. 1. Air Tel did not intimate me by email or text or call that my number would be disconnected 2. Air Tel claims that I have made telemarketing calls - which I deny. They have no evidence to back up their claim that my number is being used for telemarketing. I have exchanged emails with them since last week asking for proof - the time, dates and numbers to which these telemarketing calls were made. But they have not been able to provide proof. 3. I have asked for a direct number of someone I can talk to in air tel. No answer so far All I get is the same email saying that my number has been blocked under NDNC barring. I have all my bank and utility bills linked to this mobile number. I have exchanged over 20 emails with Air Tel in the last 6-7 days and I am getting the same ridiculous reply from air tel. They are not being helpful. Really don't understand how my number which I have had for 12 years can be blocked as air tel have no evidence to back their claim This is not my first bad experience with Air Tel. End of last year I sound that my number was suddenly in someone else's name. Though I had been the owner since 2002. Had to go through all the paper work again. Get my old Sim disconnected. And get the same number back in a new SIM as a new account