[Resolved] Airtel — Mobile number portability [protected] | |
So I had requested for a mobile number port for my number [protected] from Vodafone(Kolkata) to Airtel (Karnataka) with a CUG plan on 29th December 2015 . The Airtel agent in charge of the CUG plans in my firm Mr. Shoaib ([protected]) informed me that it would take 7 working days for the port to happen and for me to successfully use the Airtel sim . Over the course of the period I kept on getting various messages from Airtel regarding the status of my port . The last message I received was 7th January stating that my address verification is successful . After this I waited for a few days but I still could use my Airtel number . I called Airtel customer care and was told that all the formalities was completed from their end only thing was Vodafone has to cancel my connection with them for the port to happen. I called the Vodafone customer care ad was told that they had already processed my cancellation and that no formalities were pending from their end . I called Airtel customer care again and spoke to the floor manager ( MR . Kishan) and he assured me that he would look into the matter and provide feedback in this next 24 hours . I just now got a message from Vodafone saying that my Porting request VK132467 dated 7th Jan 2016 due to the validity period of the UPC has expired before it receipt by the Donor Operator . I am at wit’s end and I don’t know what to do know . I am so upset with the services and did not expect this at all from Airtel .
All this while I have been repeatedly trying to get in touch to the Airtel point of contact for the Ernst and Young, LLP UB City practice but he has never responded back . Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |
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This is with reference to your post dated 12 January 2016.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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