[Resolved] Airtel — Mobile - Postpaid (New Connection)

mohit147

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400001

I had ported my earlier tata docomo number into Airtel. On 17th of july, 2016 the docomo sim card went deactivated and consequently i had to insert Airtel Sim Card as advised by your one executive Shri Pratik Chaurasia, from whom i had taken the sim card and handed the relevant documents to him. Since then, there is no network on airtel sim card stating "No Service". i filed a complaint on 121 twice with reference numbers 69887104 dated 17.06.2016 and 69899994 dated 18.06.2016.
till date, no action has been taken by the company executives in resolving the issue. I am without a phone for last 4 days and am incurring heavy business losses due to the same.
you can have the docomo contact number by referring the reference complaint numbers.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2016

Airtel Customer Care's response Dear Mohit,

This is with reference to your post dated 20 June 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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