Airtel — mobile recharge not credited in account [protected]

Address:	560032
Website:	Airtel.com

I did two recharges on 28 july 2017, but it is not reflecting in my airtel account.
Airtel customercare telephones do not have option to lodge complaint. Also, reaching an executive is a big task, as the option is unavailable.
Once could get after long try, the guy did not respond well and hanged the phone.
My recharge reference as per receipt from airtel are below.
1.[protected] for rs 399.00
2.[protected] for rs 92.00
I am unable to use mobile with zero balance now.
Please credit the recharges immediately and confirm by mobile and sms.
Please note i lost confidence on recharges done online due to very poor options on customercare telephone menu.
Treat matter urgent.