[Resolved] Airtel — mobile recharge uma | |||||
Iam having a prepaid airtel mobile connection. I have not been able to recharge on the offers provided on the mobile. I have tried through online 4 times, 3 times using online banking for rs 399, and once with credit card. Today i went to a shop and tried with rs 399. The shopkeeper also got a message saying unsuccessful. He contacted the customer care and was told that 399 offer is no more available for my no when in fact it shows availability everywhere. I came back and tried online for rs 349 which is available for 28 days. That also was unsuccessful and expecting refund. All together i am due for a refunf of rs 399x4 and 349. Iam disgusted with the services of airtel. Can you do something Was this information helpful? | |||||
Sep 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 29, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 28 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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