Airtel Complaints & Reviews

I have cell bearing No.[protected] post paid. every time they are not accounting my payments. over phone they bal. as 561/- and while paying it is 1158/- today 5 minutes before. hence could not pay today. instruct to promptly account lest i will surrender the number and cancel. expect early action.

/i have raised a complain regarding no network with my airtel sim and got to know that my sim card has been deactivated w. E. F. 13th july 2017 because of no usage during last 90 days and i got 15 days grace period to get it activated and i can get it activated from any of the nearby airtel store by paying inr 20.
Went to nearby airtel store at vikas marg, laxminagar and waited there for more than an hour. First of all they denied to issue it to me and asked me to go to any up airtel store and when i insisted they told me that it has been issued to someone else on 19th of july 2017. How could a company do this to any of their valuable customer? They issued the sim to someone else even before the grace period provided to me? This is a very unethical practice on behalf of your customer and its really not acceptable. I want my sim number back cause this number has been registered everywhere in bank, adhhar card, at my workplace and everywhere.

My name is ronak agrawal. I have ported my vodafone sim in airtel netwrok.
I am using the postpaid plan of rs. 499.
Few days before i have received a call from airtel store regarding the plan offer, at that time they have promised me for the plan of rs. 499 per month in which they are providing the facility of "unlimited calling for local and std + 15 gb net pack for life time".
On 26.7.2017 my sim is being ported into airtel, when i checked my data pack it is showing only 5 gb for per month.
I have talked to customer care they are telling that my extra 10 gb plan will be valid for only 3 month.
But at time of plan offering they said that the plan for 15 gb will be valid for life time, it means they have made me the false claim regarding the offers.
So please pay attention on this matter and sort it out the matter.
You can contact me on my mobile no. That is +91-[protected].

My contact is [protected]. I activated a data pack for rs.10 value 50 mb for 2 days in the morning of date 26/07/2017. On the morning of 27/07/2017 balance is deducted from my main account balance of rs.30 and left only 1.40 rs. I got a message of 10 mb data remaining. I still have 0.39 mb balance while i am checking for it. While inquiring from customer care they say my balance is deducted for using net after expiry of internet pack.

Complaint : i didn't get any message of expiry of my data pack. Till now. How you can deduct balance from my account without informing me about expiry of my data pack. (Even though it says 0.39 mb data left). This policy of airtel is very frivolous and my balance has been deducted many times this way and i am feeling looted by airtel.

I want my deducted balance back as well. I request airtel to inform its customers who use a daily pack or two, three days packs that their data has expired and from main account the data will be deducted now through a message to all its customers.

Lst 6month se airtl meri koi help nhi kr rha network problem h hamesha bus ye kaha jata h ki network upgrde ho rha h but lst 6 month se ullu bnaya jaa rha plz help bahut pareahan kia h compny ne na local office help krta h na customr care, 349 ka rechrg kro to bhi 2g ka net milta h my contect no [protected] plz helping aap hi kuch kro plz

I want to port my Vodafone no. [protected] to airtel. My port code is VW449163. I need slr 3 type airtel sim but distributer in my home town not giving me sim. Please help me. My address is: ward No 8, Mohalla Mastan, Town Richha tehseel baheri dist bareilly UP
Contact no: [protected]

Am very frustrated with airtel intranet. So many time am calling to customers service. But not getting any solution always giving excuse like get a duplicate sim and you will not face problems but result is same after this am again call them they told me use second mobile. Am doing same but not getting solution. Again i call them and they told me our engineer will come there and check but no one is come. Stop making fool us and wasting time. I never recommend use airtel sim they are busy with adds. Making fool with adds like best network #.

Without any prior information, airtel has been charging me for crazy racer game. I have no idea what the crazy racer game is and i have never ever activated it, neither have i played it. I'm based in uk at the moment and has to keep my sim active for official purpose. But it seems every week, money from my main account is been getting deducted without any information. This kind of act is very discouraging for me as a customer to use this service. It's a very dishonest and unpleasant experience which i have been facing.

My Name is Karankumar, and My simple question is, how Airtel company can stop my incoming services if I couldn't pay the mobile bills while my credit limit is greater than my bills?

Airtel is not really providing the good services to their customers as what they're advertising.

My credit limit is 1000
And
My bill is 945

Then why my incoming services are on hold actually my number is suspended by Airtel.

My no. [protected]

Regards,
Karankumar

I have two mobiles having airtel network service. I am faciing mobile network problem for the last 4-5 months. I do not receive calls and if i receive one, i cannot hear the voice or it disconnects because of disrupted network connectivity. Network connectivity comes and goes. Most of the time i see the network triangle on my phone blank. Then i complained to airtel on 24th july 2017 with ref. No. Cogcl[protected]. The same day i got a message that network se sambandhit asthayi samasya ka samadhan kar diya gaya hai. Apna phone on aur off kijiye. I did the same but to no avail. Again i complained on 25th july 2017 with ref. No. Ccdrp[protected]. Again i recd the same message the same day "aapke airtel mobile par network connectivity samasya ka samadhan kar diya gaya hai. Seva phir se shuru karne ke liye mobile ko switch off switch onb kijiye. And i did the same but to no use. I still have the same problem. At present, there is zero network on my mobiles. I want the solution of my problem otherwise there is no use of keeping these phones/airtel service with me if i cannot receive a call in emergency also.

I raised a broadband connection request (Airtel.in) online on 13th july and the next day a person came to collect my documents made me do an online payment of 3897 (Caf 4306962). Since then until today i have called over 15 times to 1. The person who collected my documents to share the status of my connection and he claimed it will be installed tomorrow for the first 5 times and then later when i called him his answers were. I am sleeping (Really - do you get paid for sleeping? Is an a customer centric answer airtel?) when called during morning hours and did not answer calls later at night neither called back. 2. Called 121 every day for over 7 days with every singe agent transferring me to supervisor and those genuises claming the connection will be installed the next day 'they guaranteed'. I no longer trust airtel or anyone claiming they will do it, because the behaviour of the company is no longer trustworthy. Their people who represent them are completey fake and are capable of making false promises. I am lno longer interested in the connection or provide my details to someone over the 121 number or an emai for the 16/17/18th time and so on i am done explaining and wasting time. I have spend every single morning doing this for over 30 mins on call with agent & been on hold for long minutes duration and there is no result of either installation or a refund. Bad job airtel, i will never recommend anyone airtel broadband or their services. Fake people and false gaunrantees. Take money on day one and forget.

My sim stopped working suddenly on 23rd july, 2017. I got it replaced on 25th july, 2017 and it is still not activated.
This is my only number and it is linked everywhere (Bank etc).
3 days without an active number has been a nightmare and i can't bear it anymore. Today, i visited airtel service centre again to get issue fixed but they refused to help as i reached after their service hours. This issue is on your side, not mine, so i should not be the one chasing. I have been with airtel for 3 years now, and such irresponsible behaviour is never welcome.
Kindly, fix it by today or i will take actions.

Hi team,
This's surendhiran r, im using a airtel prepaid mobile number [protected] since 2006, im working in malaysia from 2012 and carried this number for my bank otp and other transactions

Recently last month 07 june 2017 my number got deactivated and my father went to check with the airtel store in trichy within the grace period (19 june 2017 - 22 june 2017) but there was no proper reply from customer care and "said will check and come back"and i reached india on 24 june and personally went to the airtel store and i got the same reply and they registered the complaint late on 26 june 2017, i told my situation that im back to malaysia on 02 july 2017 then they said ask your father to come and check again, finally they said cannot be reactivate the number again.

And i made a so many complained in online and got a call from bangalore airtel customer care[protected] on 12 july 2017 the person said still the number is registered under my name and said will escalate to next level after that i got call from different persons from airtel customer care every time they are saying will escalate the issue to concern department but till now im not getting a proper solution and the number is not activated..

As my number is linked to aadhar card, pancard, passport, voter id, driving license and bank as well, im struggling now and unable to do my bank transactions and other things

Help me to reactivate the number again

As the airtel store customer care person registered the complaint late and im loosing the number.

Its been almost a more than one month im contacting a customer care and airtel store but till now i didnt get any proper solution on this for reactivation of my number.

Even i send a email to the nodel office but they are not ready to escalate this issue to the technical team and simply saying the number is deactivated

The mistake made by a airtel store customer care till now no one is not responsible for this issue, i seen a worst response from the unprofessional airtel customer care

Kindly check this issue on a immediate basis and help me to reactivate the number again as im in need of this number urgently
Appreciate your swift reply and reactivation my number on urgent basis

Regards
Surendhiran r
[protected]@gmail.com

I bought airtel dth connection recently. I had one month my family pack. I changed plan to my plan+ tamil pack after one month. Recording is free for me for three months. Suddenly free recording option removed from my dth connection after one month. Called airtel customer care two times but no use. Pls resolved this immediately. Pathetic service from airtel

I got airtel sim at sastra university on 20\07\17. They had a prepaid pack for 445 rs. They said give ur aadhar i would activate immediately. So i gave. Said it will b active within half an hour. Believing them i started to my residence at chennai. But after coming here i foundout that free talk time and data recharge not done by the airtel agents. I felt cheated, an amount of rs 445/- has been paid by me without any charge in my account. Pls help

Reminder no 4
There is have someone, who can solve my international roaming problem. If you not solve problems tell me clearly. I am very frustrated for your service. Please provide us clear status regarding my international roaming can you turn on of not.

Regards,

Deepak kumar singh

[protected]

On tue, jul 25, 2017 at 4:24 pm, j. K. Singh wrote:
Dear sir,

We have exchange so many mails, we are yet to arrive at any conclusion. Kindly give me a time frame by which we solve this issue.

Cc to mr. Gopal vittal - dear sir, we need your early attention please.

Regards,

Deepak kumar singh

[protected]

On tue, jul 25, 2017 at 11:05 am, wrote:
Dear deepak kumar singh,

Greeting from airtel!

This is in reference to your email regarding unable to make international calls from your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards. We apologize for the issue caused in this regards. I understand that delay in responding to your email has caused inconvenience to you and i thank you for your patience.

We regret the inconvenience caused to you in this regard. Basis our conversation on [protected], we have escalated your issue to concern team and working with high priority towards your issue.

Yours sincerely
Gupta bhavesh
Airtel - the fastest network
— replied message — from: appellate. [protected]@in. Airtel.com to: jksingh. [protected]@gmail.com sent: 20/07/2017 10:15:56 am subject: re: [protected] dear deepak kumar singh, greetings from airtel! This is reference to your email expressing concern regarding unable to use international roaming services on your airtel mobile number [protected]. We regret the inconvenience caused to you in this regard. Basis our conversation on [protected], i would like to inform you that we have raised a complain on your number with service request number ccnor[protected] and the same will be reflected and solved within 48 working hours. Till then i seek your kind co-operation in this regard. For further queries, do write back to us. Delighted to assist you. Customer touch points: level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely syedbasil ahmed bharti airtel limited

— original message —
From: jksingh. [protected]@gmail.com
To: [protected]@airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 19/07/2017 05:20:47 pm
Subject: re: re: [protected]

Reminder

I am waiting for your response. Please update.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 7:33 pm, j. K. Singh wrote:

Dears,

My sim number is[protected]u

Please activate my sim international roaming asap. If you need any document ask me i will provide you by mail.

Regards/ deepak kumar singh

On jul 18, 2017 4:41 pm, "j. K. Singh" wrote:

Dear sir,

Presently i am in uzbekistan and available 24 hrs below mention number

Hyperlink "tel:+998%2091%20200%2006%2047"[protected]

You can call me any time on this number.

Further to your communication regarding duel imsi sim card, before leaving india i had already applied for it by providing all required document as mention in your mail. (Airtel store patliputra patna), hence now being in uzbekistan isn't possible to again visit india to just reconfirm my documents. You are requested to please activate my sim card so that i can avail the international roaming facility airtel.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 2:54 pm, wrote:

Dear deepak singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

I tried calling you on [protected] but unable to establish contact with you, i request you to provide alternate contact number and preferrable timings so that we can assist you better.

We value your trust in airtel.

Our effort has always been to provide enhanced customer experience.

Thanks for reaching out to us.

Customer touch points:

Level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and (+91 [protected]), working hours:9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and (+91 [protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Yours sincerely

Sonali m

Bharti airtel limited

— original message —

From: hyperlink "mailto:jksingh. [protected]@gmail.com"jksingh. [protected]@gmail.com

To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com;hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. Pb­@in. Airtel.com

Cc:

Sent: 18/07/2017 01:38:00 pm

Subject: re: [protected]

Gentle reminder

Dears,

I am waiting for your reply. Please arrange to start my international roaming asap.



Eminder no -3

Dears,

There is someone, who can solve my problem.

I am still waiting for reply.

Regards,

Deepak kumar singh
[protected]

On sat, jul 22, 2017 at 9:43 am, j. K. Singh wrote:
Dears,

As per your commitment 48 hrs left and my sim problem is same. Please provide me final conclusion for international roaming. I think you guys are not serious about this problem. Sorry to say, i have been talking about this problem for a month but it has not been resolved yet. Please provide me final conclusion asap.

Regards,

Deepak kumar singh
[protected]

On thu, jul 20, 2017 at 1:43 pm, wrote:
Dear deepak kumar singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

Basis on your email we like to inform you that your issue has been escalated already we will get back to you with in 48 hours.

We value your trust in airtel. Thanks for writing to us.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issue in future, so that, we may further follow up on the same and work towards resolving the issue.

Customer touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Gupta bhavesh
Bharti airtel limited

— original message —
From: jksingh. [protected]@gmail.com
To: [protected]@airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com
Cc:
Sent: 20/07/2017 01:28:29 pm
Subject: re: re: [protected]

Reminder no 2

Dear sir,

There is have someone, who can solve my international roaming problem. If you not solve problems tell me clearly. I am very frustrated for your service. Please provide us clear status regarding my international roaming can you turn on of not.

Regards,

Deepak kumar singh

[protected]

On wed, jul 19, 2017 at 4:50 pm, j. K. Singh wrote:

Reminder

I am waiting for your response. Please update.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 7:33 pm, j. K. Singh wrote:

Dears,

My sim number is[protected]u

Please activate my sim international roaming asap. If you need any document ask me i will provide you by mail.

Regards/ deepak kumar singh

On jul 18, 2017 4:41 pm, "j. K. Singh" wrote:

Dear sir,

Presently i am in uzbekistan and available 24 hrs below mention number

Hyperlink "tel:+998%2091%20200%2006%2047"[protected]

You can call me any time on this number.

Further to your communication regarding duel imsi sim card, before leaving india i had already applied for it by providing all required document as mention in your mail. (Airtel store patliputra patna), hence now being in uzbekistan isn't possible to again visit india to just reconfirm my documents. You are requested to please activate my sim card so that i can avail the international roaming facility airtel.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 2:54 pm, wrote:

Dear deepak singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

I tried calling you on [protected] but unable to establish contact with you, i request you to provide alternate contact number and preferrable timings so that we can assist you better.

We value your trust in airtel.

Our effort has always been to provide enhanced customer experience.

Thanks for reaching out to us.

Customer touch points:

Level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and (+91 [protected]), working hours:9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and (+91 [protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Yours sincerely

Sonali m

Bharti airtel limited

I have use 4g sim 4g mobile handset. Also i done my offer recharge its 399rs (Unlimited call + 1gb daily 4g) for 84 days but my internet is not working properly its stop internet when i am doing some work and it's give 356b/s speed means 356 b/s it's a 4g speed of mobile. My vodafone give better speed than airtel in 2g so what can i do...??? And the website of airtel and complaint desk (198) only give offer inquiry not solve our question. You can look my airtel her speed in below image.

Myself is. Mahesh r hallur i have bought a airtel dth prepaid connection id is [protected]. On subsequent recharges they have charged rs.15 calling it as idle maintenance fee. They claim this charge is idle maintenance fee for customer charge after due date. Though i have paid for the set up box, installation and dish, i am not sure what kind of idle maintenance they are doing on my set up box. These charges are not explained to me before selling me this product. I have my every right to recharge my account whenever i want as this is a prepaid account. Why should i pay maintenance charge without any maintenance work. If this continuous i will change my dth connection. I have checked other dth connection they are not charging any money for late recharges. Airtel stop cheating us always kindly take necessary actions to avoid such a fraudulent action from airtel. Hoping for better solution.

Thank-you.

I have recharge rs 399 offer for 4g sim 84days by airtel bank i received sms that u r recharge get success but when i chake the balance i will show zero balance that means my recharge not success my transactions id your airtel mobile [protected] online recharge txn id[protected] of rs 399.0 has been initiated. Please keep the txn id for future reference.

I have a old number which i have not used for a long but now i want to reactivate my number.I have a airtel prepaid sim card. i am trying to call customer care from 1 week but they are not answering to get my connection re-activate.but no help from company side
please help me