Airtel — mobile secure

Address:

Banaskantha, Gujarat, 385001

When i was walking on road and my phone was slipped down on road at that time mobile was not broken but just after that one bike was run on my mobile and mobile was broken. But airtel reject my claim after give it to one assist and one assist passed my claim but after that airtel reject my claim and they return back my mobile from one assist to me. I can't understand why they called for return my phone after passed from all stage of their policy. How can airtel do that for his loyal customer?