[Resolved] Airtel — money debited but not credited in my wallet | |||
I had made a transaction of RS 5000 on 3rd Nov 2017 from airtel digital card to another online wallet (phonepe), the issue is- amount deducted from account my airtel virtual digital card but not credited in account wallet. I raised the complaint more than 100 times in Airtel and Phonepe but they didn't give any solution, Everytime they said that it's done from there side. Phonepe team is saying that they didn't received the money also transaction id not generated for the same at their end. Please find the attached transaction snap of my airtel app. Please suggest the next course of action as it have been more than a year and still I have no solution. Was this information helpful? | |||
Nov 9, 2018 Complaint marked as Resolved [email protected] this is the mail id from which I have received reverts from Airtel
Dear Customer,
Thank you for writing to us.
We acknowledge receipt of your e-mail and reference ID for your complaint/ query/ suggestion is mentioned in the subject line. We shall respond to you with an update within 1 working day.
Please do mention your Airtel payments bank number in the subject line.
For any subsequent e mail interactions, please write to us along with the reference ID and your Airtel Wallet/Bank number for us to serve you better.
Assuring you of our best services.
[email protected] this is the mail id from which i have received reverts from Phonepe
Reverted mail details - Dear Vishal,
Greetings from PhonePe!
We are sorry to inform you that the transaction has failed. The amount of ₹ 5000 has not been received by PhonePe. If the amount is debited, please contact the issuing bank for the refund.
Request you to revert for any further queries, we will be happy to assist you.
Regards,
PhonePe Airtel customer support has been notified about the posted complaint. | |||
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8 August 2020को Shankar patel
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