[Resolved]  Airtel — Money Deducted - But Recharge not done

Hi,
this is to inform you that when i tried to recharge my mobile number [protected] on 21st june @11:46 am, though my money was deducted from my account, recharge is not done.
But, i received this message -"recharge of rs. 399 has been initiated towards your airtel mobile [protected]. Txn id:[protected]. The payment will get posted to your airtel account within maximum 4-hours. Please keep this txn id for future reference."

I am attaching the screenshots of my bank passbook where we can clearly see that 399 was debited from my account along with the airtel recharge message.
Please look into the matter.

I have attached the screenshots of -
1) online passbook where we can clearly see the money is debited from the account.
2) text message of money being debited from my account
3) text message stating that airtel is initiating a recharge
Was this information helpful?
No (0)
Yes (1)
Jun 25, 2020
Complaint marked as Resolved 
The money was refunded after 4-5 days.
Airtel customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54802
    Pending
    0
    Resolved
    21980
    Airtel Phone
    +91 11 4266 6500 [Corporate Office][Legacy]
    +91 11 4666 6100 [Head Office][Official]
    Airtel Address
    Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi 110070, India, New Delhi, Delhi, India - 110070
    View all Airtel contact information