[Resolved] Airtel — My airtel bank app has been freezed/no transaction allowed | |||||
I have an APP of Airtel payment bank in which my Rs. 5, 200/- has been hanged due to debit transaction are not allowed since 17 June 2017. I complained to customer care to solve the problem and customer care instruct to me for sending signed photo & address proof ID. I sent signed copy of my AADHAR card on e-mail add- [protected]@airtelbank.com but my account is not unblocked. I further compliant to grievance officer and the officer required transaction detail of money that is made from the Bank/Card. I submit my SBI Card transaction details to e-mail add- grievance.[protected]@airtelbank.com but problem still exist. I have e-mailed several times to airtel but still no response and made telephonic conversations with customer care i.e Ms Priyanka, Mr Rahul & Grish several times but customer care is unable give satisfactory reason to block my airtel account. After passing valueable14 days and making huge correspondences my Rs. 5, 200/- has not released. Now I am feeling fully harass due to company did not solve my problem. Please take needful action against the company. Was this information helpful? | |||||
Aug 5, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your airtel complaint, we request you to call on 400 from your registered airtel number or[protected] from any other mobile or fixed line (standard charges apply). Should you require further information, please feel free to write to us at [protected]@airtelbank.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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I have an APP of Airtel payment bank in which my Rs. 450- has been hanged due to debit transaction are not allowed since Jan 2018. I complained to customer care to solve the problem and customer care instruct to me for sending signed photo & address proof ID. I sent signed copy of my AADHAR card on e-mail add- [protected]@airtelbank.com but my account is not unblocked. but problem still exist. I have e-mailed several times to airtel but still no response and made telephonic conversations with customer care .Now I am feeling fully harass due to company did not solve my problem. Please take needful action against the company.
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