Airtel — My Airtel Prepaid Number is Barred and Poor and arrogant Customer Executives | |||
I have Ported my Airtel number [protected] from Postpaid to Prepaid in the month of April 2015. And from last one month I am unable to make calls and even the incoming calls have been barred from my number. Because of this I am facing severe problems at my work place. My client's are unable to reach me and I am losing Business because of this issue. I have approached several Airtel Customer care outlets and they only give reasons and not resolving the issue and they sent me to airtel Head office in Bannerghata Road, Bangalore. even there they couldnt resolve my issue. They dont even know what is wrong with my connection. I even called customer care executives, After a long long wait they spoke to me and when i told them the issue, they either disconnect or put my call on hold and dont resolve. This has been a daily tension for me. From last one month almost everyday i visit customer care outlets. I even wanted to switch the connection from airtel to other service but Airtel is not even allowing me to switch over as they are cancelling the porting request as well. Let Airtel Either resolve my issue at the earliest or grant my request to port from airtel to other service provider. Infact if this is the service provided by Airtel it is better for me to port my number to other service provider. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 22 June 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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