Airtel — my mob no. has been deactivated without any alert message

Dear sir,

I am in abroad & I used my airtel mobile in international roaming for more than one & half years but on[protected], my no.has been deactivated without any prior alert SMS.

I sent email to airtel customer care([protected]@airtel.com) & i got reply. When I read his reply. I was surprised that he wrote to contact AIRTEL STORE for reactivating the mobile no. Sir, How can I visit AIRTEL STORE while I am in SAUDI ARABIA.

I accept my fault that I have no balance in my no. but Airtel should have given at least one ALERT MESSAGE before deactivation of my mobile no because I was not aware about Airtel's rules.

Regards,
Amir Hussain
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EMAIL CORRESPONDING WITH AIRTEL
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Dear Amir Hussain,

Greetings from Airtel!

This is in reference to your email regarding services not working for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We regret to inform you that we are unable to process your request from our end as there is no provision for the same.

Further we would like to inform you that you can reactive the number only at the airtel store and it cannot be done through online.

We would like to inform you that services for your airtel mobile were discontinued on[protected] due to no usage found on your number in last 90 days. Usage could be with respect to an outgoing call, SMS or data usage. Beyond 90 days period, in case of no usage, charges of Rs.20/- per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were disconnected permanently.

Further, you may get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of Rs.20/- at airtel relationship Centre in home circle.

For your convenience, we are including airtel store details URL which will help you to get nearby store www.airtel.in/forme/­arc/reach-airtel

We request your cooperation in this regards.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Javaid Bashir
Service Specialist
Airtel ¿ India¿s Fastest Network

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 06/11/2017 05:00:31 PM
Subject: RE: [|BAL|Ref55551225|] FWD: STATUS OF MOB: [protected]

Dear sir,

Thank you for your reply.

Since, I am in Saudi Arabia. I can not visit Airtel Relationship Center in home circle.

So, please give any online solution by which I can submit my required documents & pay charges which applicable.

I requested to you. Please help me Sir.

Regards,
Amir

On Nov 6, 2017 11:47 AM, wrote:

Dear Amir Hussain,

Greetings from Airtel!

This is in reference to your email regarding services not working for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We would like to inform you that services for your airtel mobile were discontinued on[protected] due to no usage found on your number in last 90 days. Usage could be with respect to an outgoing call, SMS or data usage. Beyond 90 days period, in case of no usage, charges of Rs.20/- per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were disconnected permanently.

Further, you may get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of Rs.20/- at airtel relationship Centre in home circle.

For your convenience, we are including airtel store details URL which will help you to get nearby store HYPERLINK "http://www.airtel.in/forme/arc/reach-airtel"http://www.airtel.in/forme/­arc/reach-airtel

We request your cooperation in this regards.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Sumegha Dhankar
Service Specialist
Airtel ¿ India¿s Fastest Network