Airtel — my mobile balance disappeared. & my unlimited talktime too finished

Address:	600091
Website:	www.airtel.in

Hello sir,

My airtel mobile no. Is [protected].

On october, 2018 i have recharged for 1000rs.
Order no. : prc3243946
Transaction reference : [protected]

The above said recharge plan is :
Rs1000 talktime with lifetime validity & outgoing validity for 28 days & unlimited/og - 28 days

After recharging i got 1000rs. I made one isd call. Just spoke for less than a minute. Charges (Maximum less than 100rs.) only

When i try to make call it says that i dont have sufficient balance. I was fully shocked.

Actually i recharged on 25th october, 2018
Today is 8/11/2018

Just 13 days only completed. Talk time gone & unlimited talk too finished how its possible. I was recharge for 28 days unlimited pack 1000rs. Life time validity plan.

I tried to speak with the customer care at 121 it was failed and says that i dont have sufficient balance to make call to customer care.

After that i recharged a small pack which rs.35 my recharge reference : unlimited/og - 28 days

But yet i couldnt make a call to customer.

Where my 900 rs. Gone
Where my 35 rs. Gone

I was fully tensed and frustrated

This is very bad.

I know about your website so i am complaining you about this scam.

Other what do???

Kindly do the needful..

M. Lokesh
.