[Resolved]  Airtel — new broadband connection in lucknow

Address:	Lucknow, Uttar Pradesh, 226010
Website:	Airtel.in

I applied for a new broadband connection from airtel's website in viram khand 5, gomti nagar area of lucknow city. As a customer scavenging response, i received a call almost instantly for sales representative (Mr. Vinay [protected]) to come for collecting documents and requisite fee on 9th june 2018.
He promised that the connection would be installed at my residence premises latest by monday 11th june 2018. Believing airtel's, otherwise false promise, i handed over a cheque of inr 4, 189 (Including gst, vide cheque no. 115782 drawn on central bank of india) being 6 months advance payment.
On 11thjune, after waiting the entire day, i started never ending follow up process in the evening with mr. Vinay, when on a conference call with mr. Abhishek, i was promised that the connection would be installed by 13th june 2018.

However, being a customer, righteous to be harassed after making a payment, the chain of calls for further delays in installation started from 12th june 2018 from non-traceable numbers. Post confirmation from abhishek for 13th june, i was re-informed that connection can be done only after 14th june (Breaching 72 hours tat).

On this i contacted airtel's call centre where i was connected to someone with the name janaki (Based out of bangalore), positioning herself as a senior member in the team. She too made a false promise for getting this sorted out and connection to be installed by 13th june first half of the day.
Shortly after her, i received few more calls intimating that the connection cannot be installed at all.
With context to above events, i want an explanation from airtel on the kind of services falsely promised through hooked brand promotions across various channels.
In addition, i would also like to take this to the forum for customer protection seeking an adequate compensation for such grave mis-handling of customer.

Rakesh bhatnagar
+91-[protected]