[Resolved] Airtel — No benefit or refund received against recharge

Shayri Das

from Delhi, Delhi

Address:	Kolkata, West Bengal, 700107
Website:	www.airtel.in

I had done an online recharge of Rs459/- for Airtel prepaid mobile no: [protected] on 27/04/2016 through ICICI Bank Internet Banking.
Till now, I have neither received any service against that recharge, nor a refund. Upon contacting Airtel customer care, and also escalating to their higher redressal authorities, they said that the recharge was "successful", but since I had done it through a "third party", they cannot refund the amount. On the other hand, the bank is telling me that they have carried on the transaction successfully and only the biller, that is Airtel can refund the amount.
When I forwarded ICICI Bank transaction confirmation email to them, they again repeated the same thing. Neither Airtel nor ICICI Bank is refunding the money, nor is Airtel providing service for the amount.

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 16 May 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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