Airtel — No connection for 6 days

Address:

Mumbai City, Maharashtra

I was a happy vodafone customer for 15-20 years and only because of high bills did I decide to shift over to airtel only to realise that it was my biggest mistake...I submitted all the correct documents etc to the agent who came over and handed me a sim too. After my porting request got approved, I was given the date and time as[protected] T22:30... Since that minute I have not received any connection on my phone and have been without any means of communication for the past 6 days now, and whenever I call Airtel customer service (which has been over 20-30 times) all I am told in their rehearsed dialogue is "don't worry ma'am, we understand. You will get connection in 24 hours, I guarantee!" This is total n complete lies. I have tried calling the agent too who took my documents and he refuses to take my calls...I have even visited 2 airtel galleries over the past 2 days with the same statement told to me... I have 2 small kids with whom I go all over the place and a husband who is out of the country who cannot get In touch with me or speak to his kids because of AIRTEL's technical glitches ... I have had to bear the cost of getting a new prepaid sim and refilling it so that temporarily I have some means of communication. The number that is under dispute is [protected]... The alternate number that I canbe contacted on is [protected]. I have registered many complaints via call center and galleries, out of which I have 2 complaint nos., 65014527 and 65078808 The agent who handled my documentation came from Pratik Enterprises, Jamnadas Anokia Marg, La Citadel, Anand Bhavan, 2nd floor, Kandivali west. And the contact no for this office is [protected] Thank you.