[Resolved]  Airtel — No heed to genuine and helpless request.

Address:

Jhunjhunu, Rajasthan, 333031

While taking a data plan my phone got hanged and the same recharge was made twice and I sought remittance. The executive by the name Jagdish (might have heard him wrong. You can check who took the call made by [protected] around 10;30 on 25th September 2016) made me hold long on a chargeable call and then said his supervisor was busy and cut the phone saying he cant repeat the same things and nothing could be done. Is this what Customer "Care" as you call of Airtel is for?

Being a student I dont have high balance and Rs 97 going just like that is really unfair especially when the service provider doesnt even heed to the request.

I did not even get any valid confirmation that myh plan had been acticated. There was just a message that would never confirm that my balance amount was actually debitted. I have attached a picture of the message that I received.

Even till now i have not received any confirmation message except that Rs194 has been deducted for a plan of Rs97.

Being a customer i just seek that something be done because there is no point of holding the same plan for double the price. Even if this plan could be extended to next month as well i would be grateful.