Airtel — No Internet connectivity through 4G Data Card

Address:	600021
Website:	Airtel

Hi All.. I bought Airtel 4G dongle a month back and got a prepaid sim which supports Airtel 4G network. However, not even once I could connect to internet properly and use it for my personal as well as official purpose. Everytime when I connect through datacard, the device status shows connected but when I open a simple google or gmail page, it will either take a very long time load (minimum 1 minute) or connection failed after long try. I raised multiple complaints to Airtel on this issue, but not even single person called me and asked me about the issue till date. But whatever service request I raise through customer care, its been closed without any update to me or in the ticket. When I call next time, they assure that the issue will be addressed in next 24 or 48 hours and till now nothing moved. Though I raised multiple tickets, I noted only Last three complaint numbers which I have posted below. [protected]th October 2015 [protected]th October 2015 [protected]/[protected]rd October 2015. First two complaints are closed and hence the customer care person raised third one with 24 hrs resolution time. Its almost 20 hours now, Still no call from Airtel. I never faced such issue with Airtel postpaid team, They may or may not resolve the issue, but I will get call at the mentioned time. So Airtel is Least bothered about their Prepaid customers and dont give importance to them. With such a pathetic connection and support, I am really frustrated when I see fastest network challenge AD in television. I am not even getting page loaded, How can they say it is the fastest ever network in India. I am not sure where to complain about this and who will take my concern and help me with the issue. However with a ray of hope, I am raising the complaint here, Someone please take it into consideration and help me out. Thanks in Advance.