Airtel — no network from last 5 days

Address:

Bangalore, Karnataka, 560097

Hi my name is hasan i have port my number from reliance to airtel and documents submitted on 30th august and my reliance sim is deactivated on 6th september and till today dated 10th september airtel is not activated my number while taking to customer care mr. Karthik asked me to go to the nearest airtel retail outlet and ask for new blank sim as the sim which is is given by their excutive mr. Prasad serial number is not matching with updated sim serial number in back end when i went to their outlet in vidhyaranyapura first their tokon machine was not working after some banging on machine it started working and i got my tokon and my number was 8 and after wait for more then 1 hours finally i reached to the concern customer support person his name was ashok when i told my story to him he said you have to submit your all documents once again and the process will start from beginning and it will take 72 hrs to get activate your number when i asked him this is your company's mistake and everything is already done as i talk to customer care they said on new blank sim you can update my number then he said no it is not possible then i come back and please be informed i don't have any other mobile number i asked my friend's mobile and again called to customer care again after 1 hrs discussion they suggest me to do the same as they said before again next day i went to the rt nagar airtel retail outlet and submitted all documents and got new sim their also working persons was irresponsible and unprofessional as i waited their for two hrs and done all formalities and they promised me it will be activated within 3 hrs then too it was not activated yet and i again called to customer care this time mr. Shabbir was handling me and again same story he started we talk more than 1:30 hrs and i land up with same conclusion my sim number is wrong, please help me to come up with this issue as my all account is linked with my number and my parents who are 2900 kms away from me can't reach me from last 6 days they ll be worried and i am working in fmcg sector as marketing executive i have several superior bosses whom i can't call and inform about all this they may think i left the job or may be i am not available in market because of this airtel negligence i may lose my job and because of all this i can't transfer my room rent, i can't pay any bills my all otp comes to my number which is deactivated from last 6 day as i said. I want to file case against airtel because of their mistake i am suffering from too much tention, why they barred all calls if someone delay to pay their bill for 1 or 2 days because of their personal issue or something who ll componcet me as i am suffering from last 6 days...