[Resolved] Airtel — no option of speaking to the customer care executive

angel08

from Delhi, Delhi

Address:

Jammu, Jammu and Kashmir, 180015

I did a recharge of rs. 1000 to a wrong number by mistake through patym, the patym team asked me to speak to the airtel customer care executive but when i tried to the contact them at 121, 198, [protected] etc. There was no option of speaking to the executive i literally tried very number provided on google but no response.. Not even a single zonal /nodal officer cared to answer the calls.. Highly disappointed by airtel service...

Was this information helpful?

No (0)

Yes (0)

Aug 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd