Airtel — no service and monopoly

Address:

Sec 168, Noida, Ghaziabad, Uttar Pradesh, 201010

Hi trai team,

I have been using airtel services from very very long and network issue i am facing from past one year.

Today my all services is impacted badly to level "no service" on my both numbers". No incoming, no outgoing, no emergency calling, no messaging (In/out), no data.

Multiple complaint number were registered with no resolution : 83210214 in feb 2018, 84101107 in march 2018, 84273092, 85576783 in may 18, 88184437 in oct, 90588189 in jul 19.

Still open tickets : 85576783 in may 2018 and 88184437 in oct 2018

I had tweet about same multiple times which has raised my irritation level every time new person would reply with regret message and no one talk about problem or solution and even they will not look into history or chat logs to understand issue and will tell defined scripted language.

Interestingly i am using broadband connection and informing airtel that my incoming is also impacted and they will call and tell me same thing ur number is not reachable.

I have been paying for services which i have been not able to avail like data (292 gb still unused) and my whole work is highly dependable but data was nt good and never improved so i had to get broadband connection to overcome even for email services.

After complaints instead of improvement my incoming is impacted from past 4 months.

I did payment on 29th aug through airtel app using amazon (Attached mail) and just to expedite and resume services at earliest i tried to do it again today as they claim they have not received but i could not do as i did not get otp on my mobile number because"no service"and messaging not working as well. I am helpless and could not do anything. For me it is mental harassment and financial loss and it has impact on my business loss and work badly and i wasted whole day following up.

Imagine how come any service provider barred you from calling any"emergency number".. Is there no penality for them for harassing such and for discomfort provided to consumer and no chargeback for service as committed and not provided and they claim to be fastest network.

Appreciate your intervention.