[Resolved]  Airtel — non porting to other companies

Address:

Indore, Madhya Pradesh, 452009

Hello,
My friend sudeep bhardwaj applied for porting from airtel to idea due poor services of airtel but airtel do not porting his connection rejecting several times. Here is the trail mails for that purpose.

This will treated as an filing notice for consumer forum

Dear sudeep bhardwaj,

Greetings from airtel!

This is in reference to your email seeking information on the port out procedure for your airtel mobile number [protected].

Subsequent to our discussion on [protected], i would like to inform you that in your account there is excess payment of amount rs.900/-.

As you want to port out request to generate upc once again.

Port out steps are stated below for your reference.

1. Generate unique porting code (Upc) by sending an sms portto 1900.
E. G: port 9810xxxxxx to 1900.

You will receive an auto message from 1901 giving you an 8 digit alpha numeric unique porting code. Upc is valid for xx days from the date of generation.

2. Once upc is obtained, you will have to approach the service provider of visiting circle to whom you want to port in to and fill the application form with relevant documents.

3. Port out will be completed in 7 working days (Sundays and holidays excluded). During this period, you will not be able to use the services for 4 hours in the night (From 10p. M to 5a. M) and the same will be communicated to you via sms.

Request you to note,

1. The connection should be more than 90 days old with the existing operator.

2. There should no outstanding amount payable. Please dial *121# to know your outstanding amount payable.

3. There should be no pending cases/complaints/case in court with regards to your number.

4. The number should not be under contractual obligation with existing operator e. G. Company owned company paid accounts.

5. There should not be any ownership transfer request in process for the said number.

For further queries, please do email.

We will be delighted to assist you.

Yours sincerely,
Mamta alwaka

Bharti airtel ltd

— original message —
From: [protected]@gmail.com
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 15/12/2017 01:31:05 pm
Subject: re: re: i want to port so request to clear my account i paid 900 extra for that

Current outstanding (-900) please check properly

On fri, 15 dec 2017 at 12:08 pm, wrote:

Dear sudeep bhardwaj,

Greetings from airtel!

This is in reference to your email seeking information on the port out procedure for your airtel airtel mobile number [protected].

Subsequent to our discussion on [protected], we are disappointed to know that you have considered moving out of airtel network. Please do let me know incase you have any service related issue due to which you want to discontinue with your airtel mobile service. We will work towards the resolution and closure of your issue.

National mobile number portability (Nmnp) allows you to retain your mobile number in any part of the country even when you change your state or operator.

Port out steps are stated below for your reference.
1. Generate unique porting code (Upc) by sending an sms portto 1900.
E. G: port 9810xxxxxx to 1900.

You will receive an auto message from 1901 giving you an 8 digit alpha numeric unique porting code. Upc is valid for xx days from the date of generation.

2. Once upc is obtained, you will have to approach the service provider of visiting circle to whom you want to port in to and fill the application form with relevant documents.

3. Port out will be completed in 7 working days (Sundays and holidays excluded). During this period, you will not be able to use the services for 4 hours in the night (From 10p. M to 5a. M) and the same will be communicated to you via sms.

Request you to note,

1. The connection should be more than 90 days old with the existing operator.

2. There should no outstanding amount payable. Please dial *121# to know your outstanding amount payable.
3. There should be no pending cases/complaints/case in court with regards to your number.

4. The number should not be under contractual obligation with existing operator e. G. Company owned company paid accounts.

5. There should not be any ownership transfer request in process for the said number.

The current outstanding is 900 rupees.

For queries, please email.

For further queries, please do email. We will be delighted to assist you.

Yours sincerely,
Sandeep kumar

Bharti airtel ltd

— original message —
From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com
Cc:
Sent: 15/12/2017 10:48:06 am
Subject: re: i want to port so request to clear my account i paid 900 extra for that

Sir i am gonna lock police complain agains airtel, i keep all the details relate with the port
This is fifth time when u doing such things
You are losing your customers faith & goodwill

On sun, 10 dec 2017 at 10:32 am, sudeep bhardwaj wrote:

Why the hell you again & again rejecting my port process. Dont lose your image by doing such improfessional behaviour, people start losing faith on u
Find the attached jpg of my airtel account screen short, you can check my account status it is -900/-, request to settle my account it is more then 15 days. If you want i can pay you more but pls clear pls.

On tue, 5 dec 2017 at 6:28 pm, sudeep bhardwaj wrote:

I wanted to converted my no in idea & i have been trying from last 10 days but delaying from airtel, i paid 900 rs extra for that & my outstanding is showing -900

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