[Resolved] Airtel — Non refund of money o[censored]nsuccessful transaction | |||
On 30 apr 16 i made a recharge of rs. 250 on mob no. [protected] through my airtel app. Pos no. [protected] and transaction id[protected] of sbi bank. The recharge was unsuccessfull however the amount of rs. 250 has been debited from my account. The issue was discussed with 04 different representatives of airtel customer care and they assured that the amount will be credit back to my account within 7 working days. Also 2 emails were sent to your customer care to resolve the issue. No reply of mail till date. The matter is pending till date. Request resolve. Also refer my earlier comlaint on the issue reference no. Pr[protected]. Was this information helpful? | |||
Aug 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 17, 2016 Airtel Customer Care's response Dear Manish, This is with reference to your post dated 16 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 02, 2016 Airtel Customer Care's response Dear Manish, This is with reference to your post dated 16 May 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 1 Comment | |||
Comments
This is a common issue with mobile recharge portals and even service provider websites. While your payment is being redirected over the payment gateway, the communication link between the recharge site (in your case, Airtel) and the bank snaps. Therefore, there is no proof of recharge, even though the amount is deducted from your bank account. I prefer to use Bill Bachao for topping up my card. I had faced a similar issue earlier, and I immediately contacted Bill Bachao's customer care team via email with all the relevant details, such as mobile number, operator name, recharge value, and Transaction ID. I was assured that the amount would be credited back to my account within 7 working days. This indeed happened. You can check your recharge status on the portal by keying in your transaction ID on the Contact Us page. Now you know why it makes sense to use Bill Bachao for all your future recharge needs.you can download this app here - http://bit.ly/ormbb
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