[Resolved]  Airtel — Not at all responsive customer, care, lack of knowledge fail to provide resolution.

Address:	Khordha, Odisha, 751002
Website:	airtel.in/opennetwork

Ref no. C4gdc[protected] registered on sep 26. Ref no c4gda[protected] registered on sep 28, 2017.

1. After exhausting data pack of rs 1499, i recharged one data pack of rs 249 which should give me 5gb of 4g data pack in my mobile. But after recharge i start receiving 3g or 2g signal in my phone. I raised this concern to technical team. Their senior resource told me that this issue is related to indoor network problem. We are working on it. But if it is indoor network problem how can i am not receiving 4g signal if i move to some other places where there is no issue of 4g signal, like railway station, mall etc.

Then i again raised the same concern to them, now they told that issue is from back end, where 4g settings have been disabled for you. They forwared my request to back end team. Even after waiting for 1 day issue did not resolve. Again i called them now another resource telling me that within 24 hr your issue will be resolved even given me the commitment. After waiting 24 hours still my issue is pending with them. Now they are telling they are facing some technical issues with system or server. They can't help. Due to their careless attitude, my work is getting impacted. Thinking of doing mnp, never ever will become their client again.