Airtel — Not converting sim from post paid to pre paid

Dear sir,

I have to convert to Post paid to Pre paid therefore i went to airtel shop (shop no.05, near Ryan school, Pin code 400063) on 12.06.2021. There is one lady Ms Reena who told to clear the dues and i cleared my due and asked to come next day, as it will take time credit the account. From 12.06.2021 and as on date, i am coming to said shop on every alternate day on evening.

Due to covid, i have to go office in alternate day and other day i am working from home.

On 15.06.21, 17.09.21, 22.06.21 & 24.06.21 Airtel shop person Mr Kunal told to come in morning as there is no manager in the shop. Every day in evening there is one person Mr Kunal who does not have authorization to convert the post paid to pre paid.

Today is 26.06.21, i went to the shop again for the subject purpose after calling Mr Kunal and that lady Ms Rina was there. When i reached there she told to bring AADHAR CARD only. Other documents like pan Card, driving license are completely not acceptabale.

Therafter i went home and comeback with aadhar card to the shop. Meanwhile i constantly talking to Mr Kunal and Ms Reena that i am coming to shop, please be there. When i reached Ms Rina is prepared to go outside, i told her plz covert the post paid to pre paid but she told i have very urgent work . I will not do. Then she went. Mr kunal as usual has no authorization.

This whole story is b/w 15:00 to 16:30.

This airtel manager i.e. Ms Reena, thinks that she is god and owner of airtel. She is not at all helpful and very arrogant and does not know how to talk. She said to me that i will be there when i went back for taking Aadhar card. What king of persons, airtel hired i dont understand. Inspite i come back and i told her to convert my sim and still she taken up auto and left back. This is very pathetic service of airtel. I cant beleive people like her exists in Earth and that to Airtel hired her.

The whole story can be confirmed from Mr Kunal. I have written whole story in shop only.

Please take action againt Ms Reena.

Regards
MADHU S BARA
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